Regardless which business or organization you work in, you will sometimes be faced with complaints or other challenging situations. How you handle the situation can make the difference between losing customers, and making them aware and appreciative of your professionalism; leaving them with a positive impression of you and your organization. It can also make a difference in your confidence and ease, making your work experience more rewarding. Take-away support material is provided and participants receive a certificate of recognition.
Manitoba Tourism Education Council
1534 Gamble Place
Monday, April 9, 2012 from 9:00 AM to 12:00 PM