A three hour workshop that will have you examining who your customers are and how they may differ in expectations and needs. Build self-awareness of your own assumptions and personal biases and how they impact customer service. By the end of the session, walk away with some tips and techniques to adapt your behaviour to meet the diverse needs of your customers.
Manitoba Tourism Education Council
1534 Gamble Place
Thursday, April 26, 2012 from 9:00 AM to 12:00 PM