Event Calendar

  • Print

Professional Telephone Skills

Telephones are used extensively, by customers and suppliers, to conduct business and gather information. The person who answers the telephone creates an impression of the business and sets the tone. This first contact is a vital link in the communications chain. Take-away support material is provided and participants receive a certificate of recognition. Topics CoveredCreate a positive memorable moment over the phone Develop effective communication patterns Identify and prevent barriers in communication Effectively handle different callers Overcome objections and effectively negotiate with customers Balance multiple calls while at the same time serving face to face customers

Where:
Manitoba Tourism Education Council
1534 Gamble Place
204-957-7437
www.mtec.mb.ca
When:
Tuesday, June 12, 2012 from 9:00 AM to 12:00 PM
What:
Business Calendar
Neighbourhood:
Winnipeg
  • Print

Ads by Google

letters

Make text: Larger | Smaller

LATEST VIDEO

Winnipeg Free Press 27 cent digital payment system

View more like this

Photo Store Gallery

  • Two Canadian geese perch themselves for a perfect view looking at the surroundings from the top of a railway bridge near Lombard Ave and Waterfront Drive in downtown Winnipeg- Standup photo- May 01, 2012   (JOE BRYKSA / WINNIPEG FREE PRESS)
  • MIKE.DEAL@FREEPRESS.MB.CA 100615 - Tuesday, June 15th, 2010 The Mane Attraction - Lions are back at the Assiniboine Park Zoo. Xerxes a 3-year-old male African Lion rests in the shade of a tree in his new enclosure at the old Giant Panda building.  MIKE DEAL / WINNIPEG FREE PRESS

View More Gallery Photos

Poll

Are you in favour of relocating Winnipeg's rail yards and lines?

View Results

Ads by Google