Event Calendar

  • Print

Professional Telephone Skills

Telephones are used extensively, by customers and suppliers, to conduct business and gather information. The person who answers the telephone creates an impression of the business and sets the tone. This first contact is a vital link in the communications chain. Take-away support material is provided and participants receive a certificate of recognition. Topics CoveredCreate a positive memorable moment over the phone Develop effective communication patterns Identify and prevent barriers in communication Effectively handle different callers Overcome objections and effectively negotiate with customers Balance multiple calls while at the same time serving face to face customers

Where:
Manitoba Tourism Education Council
1534 Gamble Place
204-957-7437
www.mtec.mb.ca
When:
Tuesday, June 12, 2012 from 9:00 AM to 12:00 PM
What:
Business Calendar
Neighbourhood:
Winnipeg
  • Print

Ads by Google

letters

Make text: Larger | Smaller

LATEST VIDEO

Willy wants to get back to winning

View more like this

Photo Store Gallery

  • Down the Hatch- A pelican swallows a fresh fish that it caught on the Red River near Lockport, Manitoba. Wednesday morning- May 01, 2013   (JOE BRYKSA / WINNIPEG FREE PRESS)
  • A one day old piglet glances up from his morning feeding at Cedar Lane Farm near Altona.    Standup photo Ruth Bonneville Winnipeg Free Press

View More Gallery Photos

Poll

Do you think e-cigarettes should be banned by the school division?

View Results

Ads by Google