Event Calendar

  • Print

Professional Telephone Skills

Telephones are used extensively, by customers and suppliers, to conduct business and gather information. The person who answers the telephone creates an impression of the business and sets the tone. This first contact is a vital link in the communications chain. Take-away support material is provided and participants receive a certificate of recognition. Topics CoveredCreate a positive memorable moment over the phone Develop effective communication patterns Identify and prevent barriers in communication Effectively handle different callers Overcome objections and effectively negotiate with customers Balance multiple calls while at the same time serving face to face customers

Where:
Manitoba Tourism Education Council
1534 Gamble Place
204-957-7437
www.mtec.mb.ca
When:
Tuesday, June 12, 2012 from 9:00 AM to 12:00 PM
What:
Business Calendar
Neighbourhood:
Winnipeg
  • Print

Ads by Google

letters

Make text: Larger | Smaller

LATEST VIDEO

Andrew Ladd talks about his injury

View more like this

Photo Store Gallery

  • Carolyn Kavanagh(10) had this large dragonfly land on her while spending time at Winnetka Lake, Ontario. photo by Andrea Kavanagh (mom0 show us your summer winnipeg free press
  • Aerial view of Portage and Main, The Esplanade Riel, Provencher Bridge over the Red River, The Canadian Museum for Human Rights and The Forks near the Assiniboine River, October 21st, 2011. (TREVOR HAGAN/WINNIPEG FREE PRESS) CMHR

View More Gallery Photos

Poll

Are you concerned about the number of homicides so far this year?

View Results

Ads by Google