12°c Partly cloudy
6°c Clear
The Canadian Press - ONLINE EDITION
Cellphone customers most fed up with prices, customer service, contracts: report
TORONTO - Canadian cellphone customers are fed up with perceived price gouging, lousy customer service, and onerous contract terms, according to a report released by the advocacy group OpenMedia.
The group asked consumers for their horror stories in dealing with mobile service providers and tallied the tales of 2,859 respondents.
Almost two-thirds raised issues about poor service, while one in three said they felt trapped by the terms of their contract.
Among the most common complaints were: being charged unexpected additional fees; clarity of advertised prices; clarity of and sudden changes to contract terms and conditions; and issues with roaming.
The report, entitled "Time for an Upgrade: Demanding Choice in Canada's Cell Phone Market," calls for more competition in the mobile market; mandating that phones be sold unlocked, so they can be used with different carriers; and more consumer-friendly contracts, rather the typical three-year agreements that come with buying a new phone at a subsidized price.
———
On the web: http://www.openmedia.ca
More Science & Technology
- Back to Top
- Return to Science & Technology
More Science & Technology
(1 of 30 articles for this week)
When is it OK for wunderkinds to drop out of school? (Hey, it worked for Tumblr's founder!)
1:57 AM 0
Poll
Most Popular Science & Tech
- In unusual pattern, Oklahoma tornado tracked path of 1999 monster twister with record winds
- Report: 87 shipwrecks, most from WWII, could leak oil near US, but no 'ticking time bombs'
- Yahoo buys blogging forum Tumblr for $1.1 billion in boldest move yet under CEO Mayer
- NASA rover Curiosity drills into second Martian rock; prepares to study it in detail
- All the fitness that fits
- The end of the credit card?
- WIRED
- 'WhatsApp Messenger' top paid iPhone app in Canada
- Possible BlackBerry tablet steals the show at company's annual conference
- Federal government funds work on new medical isotopes at three locations
- The end of the credit card?
- Possible BlackBerry tablet steals the show at company's annual conference
- Chris Hadfield's week: from commanding the space station, to being unfit to drive a car
- In unusual pattern, Oklahoma tornado tracked path of 1999 monster twister with record winds
- Google plants playable Atari Breakout Easter egg in image search
- Google poised to show off latest devices, services at LA event
- Beam me up popcorn Scotty; space station crew gets 'Star Trek' film before Earthlings
- Billion-year-old underground water could hold clues to early life on Earth, Mars
- All the fitness that fits
- Google Maps getting a radical redesign, users can sign up for it today
- 'WhatsApp Messenger' top paid iPhone app in Canada
- The end of the credit card?
- Astronaut Chris Hadfield back on Earth after five-month mission in space
- Possible BlackBerry tablet steals the show at company's annual conference
- Astronaut MP Garneau snubbed at museum opening of Canadarm exhibit
- Chris Hadfield's week: from commanding the space station, to being unfit to drive a car
- Saskatchewan professor wants to test the health benefits of nose-picking
- Bugged by the billions: East Coast about to see power of big numbers in coming cicada invasion
- Greenhouse gas that's key to global warming hits highest level in about 2 million years
- Canadian astronaut Chris Hadfield prepares for Soyuz ride home from space
- The end of the credit card?
- BlackBerry launches Q5; makes BBM available on iOS, Android devices this summer
- Chris Hadfield's week: from commanding the space station, to being unfit to drive a car
- All the fitness that fits
- Microsoft update to address Windows 8 complaints, confusion will be free; to be called 8.1
- Google plants playable Atari Breakout Easter egg in image search
- Possible BlackBerry tablet steals the show at company's annual conference
- Saskatchewan professor wants to test the health benefits of nose-picking
- The end of the credit card?
- Astronaut Chris Hadfield back on Earth after five-month mission in space
- Canadians watch 30 hours of TV a week but for many the web dominates free time
- New wireless players Mobilicity, Wind Mobile and Public Mobile may all face sale
- How do you compare? New report reveals stats about social media usage in Canada
- Hurricane watch at Saturn's North Pole: Cyclone eye is 1,250 miles wide, cloud speed 330 mph
- Bugged by the billions: East Coast about to see power of big numbers in coming cicada invasion
- Adobe shifts to subscription model for software package, Creative Suite becomes Creative Cloud
- Windows 8, Take 2: Microsoft to spiff up maligned operating system with 'Blue' touch-up job
Ads by Google
You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is register and/or login and you can join the conversation and give your feedback.
Have Your Say
New to commenting? Check out our Frequently Asked Questions.
The Winnipeg Free Press does not necessarily endorse any of the views posted. By submitting your comment, you agree to our Terms and Conditions. These terms were revised effective April 16, 2010.