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This article was published 24/6/2013 (1462 days ago), so information in it may no longer be current.
If you have ever taken your vehicle to a repair shop and were shocked to find out it cost way more than you were first told, those days are over.
There will be no more auto repair surprises thanks to new rules, which will be put in place as of July 1 by the Manitoba government.
The new rules will protect Manitobans from unauthorized repairs, cheap parts and over-charging and were announced today by Healthy Living, Seniors and Consumer Affairs Minister Jim Rondeau.
The announcement was made at Tony's Academy Auto Repair, a shop that has been in business under owner Tony Pesce for 34 years.
Pesce said the auto repair industry welcomes the rules and said it will bring a new level of trust between the customer and the chosen repair shop.
"In our industry, as in any industry, there's always a few bad apples that tarnish the reputation or respectability of the mass," Pesce said.
"I'm proud of the auto industry I belong to and I can say with certainty that the majority of repair facilities operate with the highest level of integrity, professionalism and honest business practices."
He said the new rules will "raise the bar to another level which will ultimately benefit us all."
Under the new rules repair shops must:
- give written estimates for any work over $100 and ensure the final charge is within 10 per cent of that estimate.
- give a written invoice detailing parts, labour, warranty and consumer rights.
- get the customer's permission for repairs before they are made and record this information.
- provide warranties for all parts and labour and explain the terms of the warranties.
- give the old parts back to the customer if requested.
- display a sign in the shop about the customers's rights and protections as well as the shop's obligations.