July 31, 2015


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Swimming registration keeping 311 busy

The start of the City of Winnipeg fall swimming lesson registration period has kept the 311-system busy.

City spokeswoman Alissa Clark said the 311 telephone system – one of four methods for residents to register for recreation programs – has been experiencing higher than normal call volumes due to Leisure Guide registration, adding this has become a normal occurrence for the first day of registration every session.

Clark said 311 has 123 phones lines which can handle 123 callers at any given time. Additional callers have to wait until an operator is available.

While there were unconfirmed reports of two-hour waits this morning, wait time earlier this afternoon was 6 minutes and 30 seconds.

Clark said that at 1 p.m., there were 70 callers on hold waiting to speak to a 311 operator.

Clark said that at no point today did the 311 system collapse or shut down as a result of the large call volume.

A 311 operator contacted by the Free Press said swimming lesson registration usually takes about five to 10 minutes for one child and possibly up to 30 minutes for families with several children.

Registration began at 8 a.m. this morning for swimming lessons only.

Registration for all other Leisure Guide recreational programming begins Wednesday at 8 a.m., along with the continuation of swimming lesson registration.

Calling 311, 24 hours a day, seven days a week, is only one way to register for recreational programming. Other methods include:

Mail or Drop-off: Mail to 395 Main St., R3B 3N8; drop off at 395 Main St., or the St. James Civic Centre, 2055 Ness Ave.

Online at: leisureonline (a login ID and PIN are required, which can be obtained by calling 311 or by visiting any civic indoor pool or leisure centre).

In-Person: Available at seven locations only for today and Wednesday. Regular Business Hours at North Centennial Recreation and Leisure Facility; and the Transcona Centennial, St. James Assiniboia Centennial, and Elmwood Kildonans pools.

The following three locations for in-person registration are only open 8 a.m. to 1 p.m. August 27 and August 28:

Cindy Klassen Rec Centre, 999 Sargent Avenue; South-East Registration Centre, 1168 Dakota Street; Pan Am Pool, 25 Poseidon Bay.

Location of all other in-person locations can be found by calling 311 or online at winnipeg.ca

 

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