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WRHA defends Seven Oaks in wake of recent headlines

Winnipeggers needing to visit a hospital emergency room should still feel comfortable about attending Seven Oaks, says the boss of the Winnipeg Regional Health Authority.

Arlene Wilgosh said the city’s second busiest ER provides "safe, quality care."

In recent weeks, the Seven Oaks General Hospital’s ER has been making headlines for all of the wrong reasons. The stories have included that of:

  • A Winnipeg woman who launched a lawsuit against Dr. Werner Van Dyk, a Seven Oaks emergency doctor, alleging his misdiagnosis was responsible for the death of her 33-year-old sister two years ago. Read more on this story.
  • 68-year-old Heather Brenan, who died in late January when she was sent home from the hospital’s emergency ward alone in a taxi and collapsed on her doorstep. The WRHA has labelled her death a critical incident and is investigating. Read more on this story.
  • 68-year-old Steven Spence, who suffered a second stroke last Saturday within hours of being sent home from the hospital ER. He had his first stroke earlier that day. His family says the hospital should have monitored him for 24 hours. The WRHA is investigating the complaint. Read more on this story.

By one measure, Seven Oaks is one of the top-performing emergency rooms in the city, Wilgosh said in an interview. Next to Concordia Hospital, it has the second fewest number of patients requiring a follow-up visit to ER or admission to hospital, she said.

And it sees a lot of patients — 47,215 in 2011 — second only to the 54,525 seen at the emergency room at Health Sciences Centre.

The Seven Oaks ER is also known to be "fairly progressive in their processes," taking a "multidisciplinary team approach" to patient care, the WRHA president and CEO said.

However, Wilgosh said the WRHA is taking the recent incidents seriously.

"We’re reviewing our policies and our processes, our procedures," she said. "We’ve actually had meetings with the physicians and the staff in the emergency department. And we are encouraging them to err on the side of caution (when releasing patients)."

Wilgosh said the Seven Oaks ER is not understaffed.

She has not ordered an overall review of the hospital’s emergency department. Instead, she will await the results of reviews of the Brenan and Spence cases.

"If there is something that comes forward in those specific cases that speaks to the need to do a more formal review of the entire department, then that is something that we will consider at that point," she said.

larry.kusch@freepress.mb.ca

History

Updated on Friday, March 23, 2012 at 1:43 PM CDT: Tweaks headline

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