Winnipeg Free Press - PRINT EDITION
Posted: 12/11/2012 1:00 AM | Comments: 0
Almost 90 per cent of consumers want their wireless carriers to halt their data use abroad when they've spent a maximum of $50 on international-data roaming fees, says a new study.
Trying to calculate megabytes of data used while outside Canada can leave consumers confused and with cellphone-bill shock, the Public Interest Advocacy Centre said Monday.
"Consumers understand dollar limits in terms of how much it's going to look like on my bill when I get back from vacation or travel," said Janet Lo, legal counsel for the consumer advocacy group.
The survey also found about 90 per cent of consumers said they had received a bill that was much higher than expected for international data roaming, which includes emailing, texting, using maps or other applications or surfing the Internet on their devices.
"We're really trying to prevent this scenario where a consumer comes home and gets their bill and it's much higher than they had expected," Lo said from Ottawa.
Major wireless carriers such as Telus, Bell and Rogers said they already advise their customers via text message of international roaming rates on their cellphones and send notifications when consumers have hit certain megabyte limits for data usage.
"A dollar limit would give consumers that control they really seek," said Lo, adding that's how data roaming is calculated in Europe.
Lo noted that 44 per cent of those surveyed prefer to leave their device turned off when they travel, while 16 per cent left it at home.
The Canadian Radio-television and Telecommunications Commission could include how wireless carriers notify customers of international roaming rates in its new wireless code of conduct, she added.
"We're looking for consistent practices between all wireless carriers."
The CRTC is developing a national code of conduct for wireless carriers. The goal is to have consumers better understand their rights and wireless companies know their responsibilities.
The commission is expected to issue a draft code by the end of next month, after which a second round of online consultations will be launched. Public hearings are set to begin in February.
Telus spokeswoman Donna Ramirez said Telus already gives its customers notifications about their data use when they're outside the country.
"We automatically give customers the lowest pay-per-use rates when they're travelling abroad," she said.
Telus's customers are notified when they use 10 megabytes of data and are asked if they want to continue using data, Ramirez said.
Ten megabytes of data would allow a cellphone user to, for example, download two songs, do some emailing and pull up a couple of web pages.
"We can all be doing much more from an education perspective to be helping customers understand what happens when they're roaming," Ramirez said from Toronto.
Bell spokesman Jason Laszlo said Bell has been sending travelling customers a text message advising of local roaming rates since 2009.
"To ensure customers don't come home to a larger-than-expected bill, upon reaching 100 MB of usage, data roaming service is suspended and can be restored either at the customer's request or automatically after 30 days from the start of their data roaming," Laszlo said.
This service has included customers travelling to the United States since the spring, he added.
Rogers said it agrees with the Public Interest Advocacy Centre international roaming should be affordable.
"We notify customers the moment they enter a roaming zone by sending them a text message, which outlines the cost of pay-per-use roaming and provides the option to purchase packages," spokeswoman Patricia Trott said.
-- The Canadian Press
Republished from the Winnipeg Free Press print edition December 11, 2012 B5
Have you found an error, or know of something we’ve missed in one of our stories? Please use the form below and let us know.
Having problems with the form?Contact Us Directly
Province giving $100K to help with Ebola
Mayoral candidates offer no vision for city: Chamber of Commerce
CFL needs to follow NFL's lead, adopt policy against domestic abuse
Bones discovered on riverbank still have to be examined
Wanted: top pot grower
Steeves would boost speed limit signage, takes aim at photo-radar
Manitoba sees net gain of MDs over 2013
Harbouring runaway stymies CFS
Fielding will be PC candidate for Kirkfield Park
Soprano Gauvin earns bravas at MCO season opener
Expect lots of new faces on Winnipeg school boards
Streets near Forks closed Friday for CMHR opening ceremonies
Vigier analyzes Maurice's likely impact as Jets head coach
Rally to shed light on African Ebola epidemic
Collision in Brokenhead proves fatal
Searchers find bones near river
Extra blast of summer-like weather headed our way
After making 'mistake,' Vikings bench RB Peterson
Candidates offer food for thought
Orange is the new black
Scratching a seven-year itch
Big break in ambush probe: suspect's abandoned SUV
Comic books take over TV with four new series
Muskox makes rare appearance in Manitoba
Judy W-L vows to help spur ideas
One journey ends, another begins
A fond farewell to my buddy, Dale
Chinese shoe manufacturer says CEO, cash vanished
Bank of England remains split on rates
R&A set for historic vote on women members
Reitman says 'Ghostbusters' a gamechanger
Sony forecasts $2B loss as smartphones lag