Winnipeg Free Press - PRINT EDITION

Heels can be hell on the health of servers

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A Red River College student is calling on the Manitoba government to prevent restaurants from forcing waitresses to wear heels on the job.

Amy Tuckett, 31, is a licensed massage therapist, former server and graduating creative communications student. She spent the past year filming Hell on Heels, a documentary examining the damage done to women's feet after wearing high heels. She wants Workplace Health and Safety to ban the mandatory wearing of heels.

"Because of my work as a massage therapist, I've seen a lot of back pain, low-back issues. You see degeneration in the lumbar," Tuckett says. "A lot of these problems don't surface until years later. If you make women wear heels to work, you're contributing to the problem."

Tuckett says she interviewed fellow students who work as servers. Few were willing to appear on camera, fearing they'd be fired.

"A restaurant may say they have a one-inch minimum heel requirement but the girls say they know the higher, the better."

Tuckett approached several Winnipeg restaurants for comment. Moxie's didn't call her back. She got an email response from Earls and Joey's corporate offices.

"Earls does not require our staff to wear high heels while at work," said Melissa Pulsifer. "The dress code at Earls allows for staff to dress (as they like) while keeping within strict parameters that include safety requirements. In the case of shoes, that includes a closed toe and heel, nonslip sole and a supportive heel equal to that of a good walking shoe (1"). If the shoe meets those guidelines staff are welcome to wear a heel height of their own choosing."

Joey's guest relations manager Keiko Read said they have guidelines for staff. Dress shoes should have a low heel, defined by the chain as between half an inch to three inches. The women can wear low-slip shoes if they want.

"Anyone with injuries that prevent them from wearing heels can wear flat dress shoes," said Read in an email.

Hermano's Restaurant has no heel policy. They cooperated with Tuckett on her project.

The creative communications student also reached out to Original Joe's, having been told they had no heel requirement. The restaurant declined to participate in the documentary. Soon after, an employee emailed Tuckett a photo of a new posted policy, complete with photos. Waitresses must now wear at least a one-inch heel.

The chain did not respond to an interview request.

A 2010 study, the results of which were published on, showed wearing high heels puts extra pressure on the inside of a woman's knee and raises her risk of osteoarthritis later in life. Heels also alter muscle and tendon structure, the website said.

Tuckett interviewed two doctors for her film, both of whom say heels can lead to physical ailments down the road.

The provincial Labour Department sent Tuckett an emailed response to her question about Workplace Health and Safety's policy on unsafe footwear in the workplace. She asked if they would consider revising their policy in light of medical evidence on the potential harm.

"It falls on all employers to identify hazards in the workplace and then implement the proper controls to address any hazards. For example, in addressing footwear, the employer should review any first-aid records at the workplace and any WCB claims that would indicate an issue with footwear, and then implement a footwear policy to address," the response read.

Tuckett says that doesn't answer her question. She wants Labour Minister Jennifer Howard to change the law to protect workers.

"I do feel they need to take a stance on restaurants," she says. "When I was a server, I'd be on my feet eight hours. I got to wear comfortable shoes and my feet still hurt."

In response to a request from the Free Press on Friday, the province issued a statement that said, in part: "While we are not aware of any jurisdiction that currently considers wearing high heels to be a health or safety concern in general, we expect employers to work with employees to resolve specific situations if they occur. If, for example, there were medical issues involved with a particular employee, the employer would have to take those issues into consideration. We understand that there is some new research in this area and we have asked the student you identified to provide her research to the minister's office. We will ensure that it is considered in our review of the Workplace Safety and Health Act, which is currently underway."

Hell on Heels will première Thursday, March 7 at 7 p.m. at the Free Press News Café.

Republished from the Winnipeg Free Press print edition March 2, 2013 B1


Updated on Saturday, March 2, 2013 at 9:05 AM CST: adds video, replaces photo

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About Lindor Reynolds

National Newspaper Award winner Lindor Reynolds began work at the Free Press as a 17-year-old proofreader. It was a rough introduction to the news business.

Many years later, armed with a university education and a portfolio of published work, she was hired as a Free Press columnist. During her 20-plus years on the job she wrote for every section in the paper, with the exception of Business -- though she joked she'd get around to them some day.

Sadly, that day will never come. Lindor died in October 2014 after a 15-month battle with brain cancer.

Lindor received considerable recognition for her writing. Her awards include the Will Rogers Humanitarian Award, the National Society of Newspaper Columnists’ general interest award and the North American Travel Journalists Association top prize.

Her work on Internet luring led to an amendment to the Criminal Code of Canada and her coverage of the child welfare system prompted a change to Manitoba Child and Family Services Act to make the safety of children paramount.

She earned three citations of merit for the Michener Award for Meritorious Public Service in Journalism and was awarded a Distinguished Alumni commendation from the University of Winnipeg. Lindor was also named a YMCA/YWCA  Woman of Distinction.

Reynolds was 56. She is survived by a husband, mother, a daughter and son-in-law and three stepdaughters.

The Free Press has published an ebook celebrating the best of Lindor's work. It's available in the Winnipeg Free Press Store; all proceeds will be donated through our Miracle on Mountain charity to the Christmas Cheer Board.


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