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Winnipeg Free Press - PRINT EDITION
Loblaw apologizes for grasshopper found in Oakbank woman's beans
Krystal Boyce-Gaudreau and the insect (JOHN WOODS/WINNIPEG FREE PRESS) Photo Store
Loblaw, the parent company for President's Choice, wants the public to know grasshoppers are not acceptable in their canned foods.
"Please be assured that we take this concern seriously. The health and safety of our customers is paramount to us and we work hard to ensure the products we sell are sourced, handled and produced responsibly," Loblaws spokesman Craig Ware said in an email Wednesday.
The comments were in response to the discovery of a grasshopper in a can of No Name green beans by Krystal Boyce-Gaudreau of Oakbank.
What happened to Boyce-Gaudreau is unacceptable, Ware emphasized in an email to the Free Press Wednesday.
"Please also know that this is an isolated incident. I can assure you that our tolerance for this circumstance is zero," he said.
Boyce-Gaudreau opened the 398 millilitre can of No Name green beans on Sunday for a family dinner and saw a bright red grasshopper staring at her, eyes open and antennae sticking up.
She filed a complaint with President's Choice but the response was disappointing, she said.
"Someone called back and she didn't seem all that shocked about the grasshopper," Boyce-Gaudreau said.
Ware said Loblaw records showed Boyce-Gaudreau complained April 30.
"At that time, we offered her our sincere apologies for the concern caused and a Superstore gift card, both of which were accepted at the time," Ware said from the company's head office in Brampton, Ont.
Loblaw works hard to ensure the quality of its products, he added.
"Insects are naturally occurring in the field and our goal is 100 per cent elimination of field insects from green beans. The product in question was properly processed to commercial sterility," he said.
That means there is no health concern to worry about but that said, there's always room for improvement.
"In addition to the already rigorous process, our vendor undertakes to ensure the products are sourced and handled appropriately; they are always looking for ways to improve. They are reviewing this concern and will take any and all necessary steps to try and ensure this doesn't happen in the future," Ware said.
alexandra.paul@freepress.mb.ca
Republished from the Winnipeg Free Press print edition May 3, 2012 A2
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