Winnipeg Free Press - PRINT EDITION

London Life privacy breach riles city couple

  • Print

A retired Winnipeg couple got a little bonus information in the mail recently with their London Life RRSP transaction-confirmation notice -- the transaction information of another London Life client.

The couple, who requested anonymity (we'll call them Paul and Cheryl), said they were outraged at the breach of privacy.

They were subsequently notified their information was sent to someone else and were asked to send back the other person's information in a return envelope London Life provided.

"What bothers me is my personal information went to God knows where," Cheryl said. "I'm astounded. I can't believe a company would do such a thing. What kind of procedures do they have in their office?" London Life officials are referring to it as a "printing" error.

Printed on the back of the same piece of paper as their transaction confirmation, the Winnipeg couple received the confirmation of an $18,000 transaction of a Kanata, Ont., London Life client. In addition to details of a recent transaction, it included the person's policy number, name, address, beneficiary and cash value.

Anne Toal, London Life's privacy officer, said a small number of clients received confirmation notices containing some basic personal information about another client on the back.

"We had a total of 130 misprinted client forms across Canada," Toal said. "We did investigate the cause of the problems. It was an isolated incident and we have taken steps to address the problem and ensure it won't occur again."

In addition to being upset at having personal information sent to a stranger and concern about identity theft, Paul did not appreciate the impersonal manner in which London Life communicated with them about the error.

"We got a letter, and we were referred to as 'Dear valued customer,' " said Paul. "This is a very serious breach of privacy and they didn't even say anything to the agent who we deal with."

Toal said she would be happy to talk directly to the Winnipeg couple if they desired.

The "Dear valued customer" form letter the couple received noted personal information had been inadvertently sent to them and their information sent to someone else.

It continued: "A reprint of your confirmation is enclosed. If you kept your original confirmation with someone else's information on it, please return it in the enclosed envelope. We apologize for this printing error. Protecting clients' personal information is important to London Life and we have committed to ensuring this type of occurrence is avoided in the future. We have investigated this incident and taken the necessary action to prevent a recurrence."

martin.cash@freepress.mb.ca

Republished from the Winnipeg Free Press print edition March 27, 2013 B5

Fact Check

Fact Check

Have you found an error, or know of something we’ve missed in one of our stories?
Please use the form below and let us know.

* Required
  • Please post the headline of the story or the title of the video with the error.

  • Please post exactly what was wrong with the story.

  • Please indicate your source for the correct information.

  • Yes

    No

  • This will only be used to contact you if we have a question about your submission, it will not be used to identify you or be published.

  • Cancel

Having problems with the form?

Contact Us Directly
  • Print

You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

Have Your Say

New to commenting? Check out our Frequently Asked Questions.

Have Your Say

Comments are open to Winnipeg Free Press print or e-edition subscribers only. why?

Have Your Say

Comments are open to Winnipeg Free Press Subscribers only. why?

The Winnipeg Free Press does not necessarily endorse any of the views posted. By submitting your comment, you agree to our Terms and Conditions. These terms were revised effective April 16, 2010.

letters

Make text: Larger | Smaller

LATEST VIDEO

Key of Bart: No Time Left for Stu

View more like this

Photo Store Gallery

  • Horses enjoy a beautiful September morning east of Neepawa, Manitoba  - Standup Photo– Sept 04, 2012   (JOE BRYKSA / WINNIPEG FREE PRESS)
  • A young goose   reaches for long strands of grass Friday night near McGillvary Blvd-See Bryksa 30 Day goose challenge- Day 19 - May 23, 2012   (JOE BRYKSA / WINNIPEG FREE PRESS)

View More Gallery Photos

Poll

Do you think e-cigarettes should be banned by the school division?

View Results

Ads by Google