Winnipeg Free Press - PRINT EDITION

Customers rip Lululemon for poor quality of clothing

  • Print

NEW YORK -- Just a few months after Lululemon Athletica pulled yoga pants from shelves because they were too sheer, costing the company millions in sales, it's fielding new complaints about quality.

The Canadian company had blamed the problems from spring on a style change and production issues.

New yoga pants have since made their way into stores, but there are recent complaints on the Lululemon Facebook page and its website about pants that are still too sheer. There are also complaints about pants pilling after a few months of wear -- or even just a few uses -- and about holes and seams coming apart.

The fresh batch of problems could alienate the retailer's legion of hardcore fans who have been willing to shell out $100 or more for yoga pants. These followers helped Lululemon, founded in 1998, ring up $1.4 billion in sales last year.

Lululemon is trying to put the see-through yoga pants snafu behind it. It's looking for a new CEO after its current chief executive, Christine Day, said in June she was planning to leave. On Thursday, it announced it had hired a new chief product officer, bringing in a Kmart leader to fill a role that had been left vacant.

"Lululemon will certainly face new challenges if the pilling and seam problems are real," said Sterne Agee analyst Sam Poser in a research note.

One complaint from Lululemon's website, from Oct. 7, on the page for the Groove pant, says "As much as I love my lulu pants that I purchased in August, I will not be recommending this to anyone at all. For the price I paid, it's just not justifiable at all. The waistbands are pilling, the back is pilling and same as the complaint below, I wash and care for them with like garments."

Another, from Oct. 30, about a Wunder Under pant: "Very disappointed that these are still sheer."

Lululemon Athletica Inc. did not respond to an email seeking comment Friday. Shares of Lululemon Athletica Inc. closed down US$1.24, or 1.8 per cent, to US$67.85 Friday, off 11 per cent in 2013.

-- The Associated Press

Republished from the Winnipeg Free Press print edition November 2, 2013 B19

Fact Check

Fact Check

Have you found an error, or know of something we’ve missed in one of our stories?
Please use the form below and let us know.

* Required
  • Please post the headline of the story or the title of the video with the error.

  • Please post exactly what was wrong with the story.

  • Please indicate your source for the correct information.

  • Yes

    No

  • This will only be used to contact you if we have a question about your submission, it will not be used to identify you or be published.

  • Cancel

Having problems with the form?

Contact Us Directly
  • Print

You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

Have Your Say

New to commenting? Check out our Frequently Asked Questions.

Have Your Say

Comments are open to Winnipeg Free Press print or e-edition subscribers only. why?

Have Your Say

Comments are open to Winnipeg Free Press Subscribers only. why?

The Winnipeg Free Press does not necessarily endorse any of the views posted. By submitting your comment, you agree to our Terms and Conditions. These terms were revised effective April 16, 2010.

letters

Make text: Larger | Smaller

LATEST VIDEO

Waywayseecappo Community School at We Day 2014

View more like this

Photo Store Gallery

  • BORIS MINKEVICH / WINNIPEG FREE PRESS  070527 The 21st Annual Teddy Bears' Picnic at Assiniboine Park. The Orlan Ukrainian Dancers perform on stage.
  • JOE BRYKSA/WINNIPEG FREE PRESS Local- A large osprey lands in it's nest in a hydro pole on Hyw 59  near the Hillside Beach turnoff turn off. Osprey a large narrow winged hawk which can have a wingspan of over 54 inches are making a incredible recovery since pesticide use of the 1950's and  1960's- For the last two decades these fish hawks have been reappearing in the Lake Winnipeg area- Aug 03, 2005

View More Gallery Photos

Poll

Are you in favour of the Harper government's new 'family tax cut'?

View Results

View Related Story

Ads by Google