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Rogers experiencing outages across Canada

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The Rogers cellphone network is down for the fourth time in the past three weeks, according to the website canadianoutages.com.

Spokeswoman Jennifer Kett said in an email to The Canadian Press that Rogers apologizes for the inconvenience, adding that the company is working to resolve the problem as quickly as possible.

The company reiterated that via Twitter Wednesday evening. "We are experiencing a wireless outage nationally, affecting voice and some SMS service. We apologize & are working to resolve it ASAP," the Rogers Helps Twitter account tweeted.

Kett added customers with wireless carrier Fido, Rogers’ lower-priced label, also are being affected by the service outage.

Most of the problems — there were over 4,000 reports logged into the canadianoutages.com website — came from major cities in Central and Western Canada. Reports indicate Rogers customers in Quebec are also experiencing issues.

Customers logged problems with Rogers from Toronto, Ottawa, Montreal, Calgary, Vancouver, Edmonton, Mississauga, London, Brampton and Winnipeg.

The website reported customer problems with Rogers three times in recent weeks: on Sept. 25, Sept. 30 and Oct. 2.

Most people reported problems with cellphones (80 per cent), and with land lines and internet (five per cent).

The Rogers website couldn’t be called up in Winnipeg early Wednesday evening. Rogers has about 10 million wireless customers across Canada.

— with files from The Canadian Press

History

Updated on Wednesday, October 9, 2013 at 7:03 PM CDT: Tweaks headline, adds note re: Quebec.

7:10 PM: Adds tweet from Rogers Helps account.

7:56 PM: Adds additional info re: outage.

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