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This article was published 11/9/2013 (960 days ago), so information in it may no longer be current.
Winnipeg’s ‘311’ service department is about to get up close and personal.
The city is opening up its 311 contact centre to the public, expanding the service for face-to-face dialogue between city staff and citizens. Starting Monday, those who wish to retrieve information or report a problem can do so at City Hall weekdays between the hours of 8:30 a.m. to 4:30 p.m.
Citizens will also be able to make service requests, purchase Transit bus passes, and pay for a dog licence or a water utility bill using the in-person method.
Winnipeg already provides 311 service via phone, email, fax, online self service and through a mobile app.
The customer service counter will be staffed by existing positions at the 311 contact centre, the city said in a release.