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This article was published 29/1/2014 (1121 days ago), so information in it may no longer be current.
Winnipeg Coun. Ross Eadie’s bid to force MTS to offer better television services to visually impaired customers has been dealt a setback.
The complaint dates back seven years, when Eadie filed a federal human rights complaint about the lack of services, equipment and software offered by MTS for the blind.
Among the complaints still outstanding is that the set-top box does not provide audible cues allowing a blind person to use the menu for interactive programs. The human rights commission agreed to send the matter to its tribunal for a full hearing, but MTS, backed by several other telecommunications companies, appealed the decision to federal court.
In a decision made public Wednesday, a federal court judge sided with MTS and sent the matter back to the human rights commission for reconsideration.
The telecom firms argued that the CRTC – the Canadian Radio-television and Telecommunications Commission – is the better avenue for Eadie’s complaint, but the judge was mum on that matter.