Winnipeg Coun. Ross Eadie’s bid to force MTS to offer better television services to visually impaired customers has been dealt a setback.
The complaint dates back seven years, when Eadie filed a federal human rights complaint about the lack of services, equipment and software offered by MTS for the blind.
Among the complaints still outstanding is that the set-top box does not provide audible cues allowing a blind person to use the menu for interactive programs. The human rights commission agreed to send the matter to its tribunal for a full hearing, but MTS, backed by several other telecommunications companies, appealed the decision to federal court.
In a decision made public Wednesday, a federal court judge sided with MTS and sent the matter back to the human rights commission for reconsideration.
The telecom firms argued that the CRTC – the Canadian Radio-television and Telecommunications Commission – is the better avenue for Eadie’s complaint, but the judge was mum on that matter.