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Transit queries clogging 311 line

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If you’re having long wait times on the city’s information system, 311, blame transit riders.

Councillors were told this morning that the majority of calls to 311 are coming from people wanting to know the time of the next bus.

Transit director Dave Wardrop said the service has been developing a variety of social media applications as a quick and user-friendly substitute to 311 but most riders continue to use 311 simply to know the transit schedule.

"The vast majority of (calls) are scheduling information, next-bus information," Wardrop said, adding Transit is trying to ease the 311 workload.

Councillors Russ Wyatt and Paula Havixbeck passed a motion instructing administration to develop options to improve 311 response times by finding other means to deal with transit queries.
 
aldo.santin@freepress.mb.ca

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