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Manitoba's phone-based health advice service celebrates 20th anniversary

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Former Health Links Info Sante nurse Gisele Blair returned to celebrate the service's 20th anniversary on Tuesday.

SARAH TAYLOR / WINNIPEG FREE PRESS Enlarge Image

Former Health Links Info Sante nurse Gisele Blair returned to celebrate the service's 20th anniversary on Tuesday. Photo Store

Of her 41 years as a nurse, Gisele Blair spent nearly half as one of the reassuring voices you could hear on the other end of the telephone if you called Health Links-Info Santé.

Blair, who retired three months ago, was among a gathering of current and former nurses who joined with representatives from the Misericordia Health Centre, the Winnipeg Regional Health Authority and the provincial government Tuesday to celebrate the 20th anniversary of Health Links-Info Santé.

That's the free telephone-based triage service in which Manitobans can pick up the the telephone and speak to a nurse, 24 hours a day, seven days a week. The service can be accessed by calling 204-788-8200 in Winnipeg and 1-888-315-9257 toll-free.

Nurses for Health Links-Info Santé will do everything from calm and advise a new parent whose baby has its first fever to assisting someone who has injured a limb or helping someone suffering from mental illness or suicidal thoughts to find the help she or he needs.

"Working at Health Links has been one of the most rewarding jobs as a nurse I've had," said Blair, who also worked in management and in the emergency room. "Those hands-on things were very rewarding as well. Here (at Health Links) you have to develop a relationship very quickly over the phone and be able to focus in very quickly in terms of what needs to be done and meeting their needs. Often, at the end, people would just be so grateful to talk to a health care professional. Maybe they couldn't get ahold of their doctor or maybe you prevented them from having to go and seek medical care (in an emergency room) or assisted them in finding the right care."

Rosie Jacuzzi, the president and CEO of the Misericordia Health Centre, said Manitoba's Health Links-Info Santé service has assisted hundreds of thousands of Manitobans since it was launched in 1994 by putting them in touch with some of Manitoba's most experienced nurses.

"Having nurses available day and night by the phone makes a big difference to Manitobans. They can help you determine whether you can manage your condition at home...or whether you truly do need an emergency department or urgent care centre," said Jacuzzi, who has been with Misericordia for the past 13 years.

"I have to say how very proud I am of Misericordia's vision of creating Health Links-Info Santé service especially after I've watched other provinces over the past 20 years implement the same service based on our successes."

Health Links-Info Santé began in 1994 as a call-back service with one nurse, Barbara Featherstone, working five hours per day. By 1996 when Blair joined the team, there were three nurses working in a 24-hour period and six-eight in total. Today Health Links-Info Santé has 52 nurses on staff - three nurses on the night shift, seven on the day shift and nine on the evening shift. There's openings for more but only veteran nurses need apply.

"We need nurses. In the last eight months, I've had seven retirements so I've lost some fabulous nurses and we're rebuilding right now around the fabulous nurses that are here," said Myles Duff, the manager of clinical services for Health Links-Info Santé. "The nurses that work here typically have gone through their careers and they bring a lot of experience and we need that level of assessment. We need that level of clinical expertise. They can help us transfer that knowledge to the calls that we're getting."

ashley.prest@freepress.mb.ca

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