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Calls for change

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SOUNDING OFF: We asked Winnipeggers what they would change about their cellphone contracts

Margie Pascual

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Margie Pascual (MIKE DEAL / WINNIPEG FREE PRESS) Photo Store

Margie Pascual, 48, MTS:

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She's pretty happy with her contract, but said she wishes it wasn't so long. "The contract I have is three years and I wish we had the option to get out of it. They're making people get a contract (because phones are so expensive). We feel we don't have a choice."

 

David Van Den Bossche, 25, Rogers:

He moved from a contract to a month-to-month plan because he hated having a phone that was locked to one company.

"I didn't like being stuck for so many years... I bought my phone unlocked. Most phones are like a computer in your hand, and you should be able to use it with whomever you want."

 

Jackson Grier

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Jackson Grier (MIKE DEAL / WINNIPEG FREE PRESS) Photo Store

Jackson Grier, 30, Rogers:

He thinks plans should have unlimited data instead of putting limits on people's use and charging more when they go over. "I think data-usage stuff should be a thing of the past, kind of how much megabytes you have to work with. You shouldn't have to worry about that."

 

Alexander Krylov, 22, Rogers:

Krylov said he is happy with his contract. He travels around the province a lot and said the important thing for him is good reception."I just get fine reception and I get Internet when I need it." His only suggestion? "Make it cheaper."

 

Shannon Langan

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Shannon Langan (MIKE DEAL / WINNIPEG FREE PRESS) Photo Store

Shannon Langan, 35, Rogers:

Langan said she's had nothing but trouble with her contracts.

"You love them until something doesn't go exactly your way. I've had six different contracts that were supposed to save me money." Because of her business, she travels to different countries where she needs a deal on roaming fees. She just wishes they'd get her roaming charges right.

 

Tony Nardella, 52, Rogers:

He's a loyal Rogers customer, but finds the periodic outages frustrating. "The other night there was a massive outage. I could call another cellphone, but not a land line. I think they should refund your money when your service is down."

 

-- compiled by Jenny Ford

Republished from the Winnipeg Free Press print edition September 14, 2012 A3

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