Winnipeg Free Press - PRINT EDITION

Phoenix neglect blamed on stress

  • Print

When Phoenix Sinclair slipped through Manitoba's child-welfare safety net, it was stretched thin and sagging under the weight of change, the inquiry into her death was told Thursday.

The woman at the helm of Winnipeg Child and Family Services from 2001 to 2004 testified the changes and related workload issues likely affected services rendered to the little girl.

In 2001, chief executive officer Linda Trigg wrote about a "decimated workforce" and programs under "significant stress" in a memo to provincial government staffers who had just taken over CFS from its community board.

Phoenix was born in 2000 and was in and out of care and on and off CFS's radar screen until she was murdered in 2005 by her mother, Samantha Kematch, and stepfather, Karl "Wes" McKay. They were convicted in 2008 and the province ordered an inquiry in 2011 to find out how Phoenix fell through the cracks of the child-welfare system.

Trigg testified Thursday that when she was seconded to run the province's largest agency, it was under a lot of pressure. Some of it was from earlier CFS changes that resulted in the least-experienced social workers doing the work that required the most skill and experience, she said.

Before 1999, when CFS went from area-based to program-based, social workers handled a variety of cases, she said.

"You could take a permanent ward out for lunch and spend the rest of the day on protection cases," said Trigg, who holds a doctorate in clinical psychology.

When workers had just one type of case, many with experience and seniority fled the front lines for less demanding and less dangerous work, she said.

"People with seniority worked in programs that did not have the same level of constant stress," she said.

"On the front line, there was a constant turnover,. Over 50 per cent there had less than two years' experience... The most junior people are filling some of the roles requiring the most sophisticated judgment."

When front-line workers and their supervisors closed the file on Phoenix Sinclair without seeing her or finding out about on her violent stepfather, lack of experience wasn't an issue. Several social workers testified there was no standard at the time that required them to see a child and, in their judgment, there were no known child-protection concerns regarding Phoenix. Many have said if workload wasn't an issue, they would have done more to make sure she was safe.

Trigg, their former boss, said there was confusion over standards at the time, but seeing a child in a case such as Phoenix's would have been expected.

"You could not do a child-protection investigation without having face-to-face contact with the child," Trigg said.

She said supervisors were responsible for training their staff and making sure they met expectations.

With a steady stream of new hires passing through the front-line revolving door, that would be difficult, she said. She said one supervisor had 100 per cent of her staff leave in one year.

For workers, there was job stress and anxiety about devolution and what would happen to them and their pensions once CFS was chopped in half and aboriginal child-welfare agencies were established, Trigg said.

"Were children ever put at risk because of workload issues?" commission counsel Sherri Walsh asked her.

"I would probably have to say yes," Trigg said. "I'm thinking about the Phoenix Sinclair case."

Her testimony continues Monday.

Republished from the Winnipeg Free Press print edition January 25, 2013 A6

Fact Check

Fact Check

Have you found an error, or know of something we’ve missed in one of our stories?
Please use the form below and let us know.

* Required
  • Please post the headline of the story or the title of the video with the error.

  • Please post exactly what was wrong with the story.

  • Please indicate your source for the correct information.

  • Yes


  • This will only be used to contact you if we have a question about your submission, it will not be used to identify you or be published.

  • Cancel

Having problems with the form?

Contact Us Directly
  • Print

You can comment on most stories on You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

You can comment on most stories on You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

Have Your Say

New to commenting? Check out our Frequently Asked Questions.

Have Your Say

Comments are open to Winnipeg Free Press print or e-edition subscribers only. why?

Have Your Say

Comments are open to Winnipeg Free Press Subscribers only. why?

The Winnipeg Free Press does not necessarily endorse any of the views posted. By submitting your comment, you agree to our Terms and Conditions. These terms were revised effective April 16, 2010.


Make text: Larger | Smaller


Trouba talks about injury and potential for Jets

View more like this

Photo Store Gallery

  • RUTH BONNEVILLE / WINNIPEG FREE PRESS June 23, 2011 Local - A Monarch butterfly is perched on a flower  in the newly opened Butterfly Garden in Assiniboine Park Thursday morning.
  • The sun peers through the fog to illuminate a tree covered in hoar frost near Headingley, Manitoba Thursday- Standup photo- February 02, 2012   (JOE BRYKSA / WINNIPEG FREE PRESS)

View More Gallery Photos


Are you concerned about the number of homicides so far this year?

View Results

Ads by Google