WHILE travelling with my family this summer, we encountered a random act of kindness.
En route to the East Coast, we were delayed in Toronto because of a hurricane in the Maritimes. Air Canada found accommodation for us in Toronto, where we spent one night. The hotel where we stayed had a fire, and we were evacuated at around 3:30 a.m. Early that morning, we boarded a plane for Halifax. Upon arrival, I contacted customer service to say we were travelling with small children and had very little sleep the previous night. I asked if there were any earlier flights to our destination, Fredericton. Everything was booked. We were destined to stay in the airport until 11:30 p.m. to get a flight to Fredericton.
A few hours later, we heard our name paged at customer service. Air Canada had arranged for a cab to take us to our destination. We arrived in time for a late dinner instead of in the wee hours of the morning.
I would just like to say kudos to Air Canada for great customer service.
— Nancy Leach (Morden, Man.)