Re: City crews slow to thaw frozen pipes, Feb. 27.
Our house has been without water for more than two weeks now. The so-called simple procedure of a DBH machine didn't work, and I sense from the city crew that served us this is the norm rather than the exception.
City council needs to do something to help those of us without water. Instead of placing blame, they should have provided containers to store water, organized a place to fill the containers, offered passes to the Y or some similar facility so individuals could shower and given compensation for having to do laundry at an outside facility.
Council should listen to city workers -- if a procedure isn't working, stop wasting everyone's time and energy and invest in something that will work.
They should also listen to constituents. My husband and I have tried to contact our councillor on a couple of occasions but have had no response. Your job is to serve the members of your ward; you have failed to do so, something I'll remember come election time this fall.
Lastly, a heartfelt thanks to our friends, neighbours and family who have provided water containers and opened up their homes so we can fill them as well as take showers and baths and wash our clothes. Your generosity and kindness have made a stressful situation much more bearable.