Winnipeg Free Press - PRINT EDITION

Postal Jekyll and Hyde

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A letter carrier makes his rounds on Grosvenor Avenue in River Heights on Dec. 11.

RUTH BONNEVILLE / WINNIPEG FREE PRESS ARCHIVES Enlarge Image

A letter carrier makes his rounds on Grosvenor Avenue in River Heights on Dec. 11. Photo Store

With all the negative publicity surrounding Canada Post with its recent announcement of cutbacks in service and increased postage costs, I feel compelled to relate a story.

On Dec. 20, the UPS parcel service started advising people that they may not be able to deliver on time for Christmas. In fact, they started phoning people and urging them to come in person to the UPS warehouse to pick up their packages if they wanted to make sure they had them on time for Christmas, because they were overwhelmed. I guess UPS has never been through a Christmas rush before.

At this same time, I mailed a package to family in Guelph, Ont. I mailed it on Tuesday Dec. 17 by regular parcel mail. If it were to arrive after Christmas that would be fine. We were notified by the recipients that they received the package on Dec. 20. The private courier quote I was given was double the amount.

So hats off to Canada Post for a job well done. Perhaps we shouldn't be so quick to write them off.

RICK TURENNE

Winnipeg

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I mailed a parcel to Fargo, N.D., on Dec. 7 and chose the five- to seven-day service, since I knew I was in lots of time for Christmas. Thankfully, I was provided with a tracking number, as 15 days later, the recipient has yet to receive the parcel.

I tracked its path and found that rather than going from Winnipeg to Fargo, which would be the most expedient and cost-efficient way, the parcel was sent from here to Mississauga, Ont., where it sat for a couple of days. It was then sent on to Chicago.

When I last checked, it was still sitting in Chicago. I can now see why Canada Post needs to charge us more for stamps. It appears that in order to get from point A to point B, a parcel must go the long way around to point C and then back again. Something is very wrong with the logistics.

SUSAN BRENNAND

Winnipeg

Republished from the Winnipeg Free Press print edition December 26, 2013 A12

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