Canstar Community News - ONLINE EDITION

How to handle frozen pipes

  • Print

My heart goes out to all those that are without water, and thank you to everyone helping their neighbours by providing a temporary water source.

This issue of is particular concern for us in the River Heights part of the ward due to the number of frozen pipes and properties at risk in the area.

It is an emergency which requires all Winnipeggers to pitch in.

Our office has outlined a quick step-by-step process to make sure those affected get water running as soon as possible, and more information is available at http://winnipeg.ca/emergWeb/frozenPipesFAQ.stm#17

However, let’s take a look at some of the most common questions here:

I have no water. Where can I get information on what to do?

Call 311 to start the process, and they will lead you through it. Additional information is located at http://winnipeg.ca/emergweb/frozenPipes.stm


First Step – Get Your Temporary Water Hooked Up

How do I get a temporary water hook-up?

You may be able to get a temporary hose from your neighbour’s property set up. Download the form at the following web address and fax (204-222-2168) or email (frozenpipes@Winnipeg.ca) it back to the City.

http://winnipeg.ca/waterandwaste/pdfs/water/water_supply_authorization.pdf


Second Step – Unthawing the Water Line

How do I get my pipes thawed?

As of March 11 the City will come and thaw all frozen pipes regardless of if the frozen pipe is on the City side or the homeowner’s side of the property line.

Will I be billed for getting my pipes thawed by the City?

Yes and no. The residential pipe thawing fee will be waived effective Feb. 28, 2014.  Customers who may have received bills from the City for thawing frozen pipes on Feb. 28 or later will receive a notice cancelling the $305 charge.


Other Related Questions

How do I know if I my house is at risk?

The City has been contacting homeowners, knocking on their door, phoning and delivering letters, where a house has been determined to be at risk.

If I run my water and the city hasn’t sent me a letter saying I am in an at-risk address, will I get a discount on my water?

No, The City will only pro-rate the bills of addresses identified as being at risk.

If you are experiencing difficulty with the system or have a special need that you are struggling with, please do call my office at 204-986-5236, or e-mail me at jorlikow@winnipeg.ca and I will do what I can to help.

Fact Check

Fact Check

Have you found an error, or know of something we’ve missed in one of our stories?
Please use the form below and let us know.

* Required
  • Please post the headline of the story or the title of the video with the error.

  • Please post exactly what was wrong with the story.

  • Please indicate your source for the correct information.

  • Yes

    No

  • This will only be used to contact you if we have a question about your submission, it will not be used to identify you or be published.

  • Cancel

Having problems with the form?

Contact Us Directly
  • Print

You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

You can comment on most stories on winnipegfreepress.com. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or e-edition subscriber to join the conversation and give your feedback.

Have Your Say

New to commenting? Check out our Frequently Asked Questions.

Have Your Say

Comments are open to Winnipeg Free Press print or e-edition subscribers only. why?

Have Your Say

Comments are open to Winnipeg Free Press Subscribers only. why?

The Winnipeg Free Press does not necessarily endorse any of the views posted. By submitting your comment, you agree to our Terms and Conditions. These terms were revised effective April 16, 2010.

letters

Make text: Larger | Smaller

Fall Arts Guide

We preview what’s new and what’s coming up in Winnipeg’s new arts season

View our Fall Arts Guide

Readers' Choice Awards

Best Of Winnipeg Readers Survey

See the results of the 2014 Canstar Community News Best of Winnipeg Readers' Survey.

View Results

This Just In Twitter bird

Poll

We’re experiencing a warm fall so far. Are you enjoying the higher temperatures?

View Results