May 23, 2015


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How to handle frozen pipes

My heart goes out to all those that are without water, and thank you to everyone helping their neighbours by providing a temporary water source.

This issue of is particular concern for us in the River Heights part of the ward due to the number of frozen pipes and properties at risk in the area.

It is an emergency which requires all Winnipeggers to pitch in.

Our office has outlined a quick step-by-step process to make sure those affected get water running as soon as possible, and more information is available at http://winnipeg.ca/emergWeb/frozenPipesFAQ.stm#17

However, let’s take a look at some of the most common questions here:

I have no water. Where can I get information on what to do?

Call 311 to start the process, and they will lead you through it. Additional information is located at http://winnipeg.ca/emergweb/frozenPipes.stm


First Step – Get Your Temporary Water Hooked Up

How do I get a temporary water hook-up?

You may be able to get a temporary hose from your neighbour’s property set up. Download the form at the following web address and fax (204-222-2168) or email (frozenpipes@Winnipeg.ca) it back to the City.

http://winnipeg.ca/waterandwaste/pdfs/water/water_supply_authorization.pdf


Second Step – Unthawing the Water Line

How do I get my pipes thawed?

As of March 11 the City will come and thaw all frozen pipes regardless of if the frozen pipe is on the City side or the homeowner’s side of the property line.

Will I be billed for getting my pipes thawed by the City?

Yes and no. The residential pipe thawing fee will be waived effective Feb. 28, 2014.  Customers who may have received bills from the City for thawing frozen pipes on Feb. 28 or later will receive a notice cancelling the $305 charge.


Other Related Questions

How do I know if I my house is at risk?

The City has been contacting homeowners, knocking on their door, phoning and delivering letters, where a house has been determined to be at risk.

If I run my water and the city hasn’t sent me a letter saying I am in an at-risk address, will I get a discount on my water?

No, The City will only pro-rate the bills of addresses identified as being at risk.

If you are experiencing difficulty with the system or have a special need that you are struggling with, please do call my office at 204-986-5236, or e-mail me at jorlikow@winnipeg.ca and I will do what I can to help.

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