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Starbucks truly is a friendly, neighbourhood place
I’ve heard many good things about Starbucks Coffee outlet in Fort Richmond. Words such as friendly, caring, conducive, quiet, peaceful, and even loving were used to describe the place.
So I read a little about Starbucks and found the company's mission statement:
"Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time."
I found this interesting. Further research revealed another statement, this time, on customers:
"When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers — even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection."
I was amused, so I decided to go and check it out. I walked up to the gentleman behind the counter at the 2750 Pembina Hwy. location and told him that I was not there to buy coffee.
I expected him to brush me aside. But no!
Seth Ruf, a fine gentleman, beamed with smile and willingly gave me all the attention I wanted. He explained his role as a barista who maintains the café and makes drinks.
I found out he is a University of Manitoba computer science student and he was eager to help me in any way. I looked around and saw students with their laptops reading and chatting. I confirmed that Wi-Fi is free and available. I saw customers smiling and chatting. I looked around and saw Steph, Ruf’s colleague, who also offered to assist with anything.
Ruf read my mind, and quickly explained that a regular customer had commented about "how the Starbucks outlet is like the show Cheers with its friendly atmosphere."
I got back home to read Starbucks’ statement on neighbourhood:
"Every store is part of a community, and we take our responsibility to be good neighbours seriously. We want to be invited in wherever we do business. We can be a force for positive action – bringing together our partners, customers, and the community to contribute every day.
Now we see that our responsibility — and our potential for good — is even larger. The world is looking to Starbucks to set the new standard, yet again. We will lead."
I then muttered to myself, "No wonder Seth Ruf was so courteous, treating me with respect and dignity".
Sunday Olukoju is a community correspondent for Fort Richmond. You can contact him at email@example.com
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