After Mark Anderson was beaten outside a Winnipeg nightclub, he did what few victims do: He filed a formal complaint.
According to documents received through access-to-information legislation, only 16 formal complaints about bar security were filed with the Manitoba Liquor Control Commission over nearly seven years. During the same period -- 2004 to 2010 -- there were four deaths involving nightclub security, several other incidents that made the news and lingering controversy about security training.
"I just figured I'd call anyone who had anything to do with it," Anderson said. "We got in touch with the club, we got in touch with the MLCC and the police and my lawyer. The end (result) was that I wasn't supposed to say anything about the incident."
Mark Anderson is not his real name. The Free Press spoke to him on the understanding he would not be identified, in order to comply with a confidentiality agreement he signed with the nightclub. Anderson's formal complaint appeared in the MLCC tally of complaints, which matched Anderson's account of the assault.
Anderson said he was having his first drink of the night when he was approached by a bouncer who told him to leave the bar immediately. When Anderson refused, saying he had done nothing wrong, two bouncers picked him up, dragged him through the bar and threw him out the door.
"The one bouncer threw me down on the ground a couple of times," Anderson said. "He lay on me and put me in a choke hold. He must have been 300 pounds and I almost couldn't breathe. Then finally he got off and I was pretty beat up and cut up. None of the other bouncers did anything."
In Manitoba, nightclub security staff are required to pass a one-hour online course, the same course taken by bartenders or anyone working in a licensed premises. In January, the MLCC added an additional security component to the training about the dangers of restraining a person inappropriately.
The new component came one month after the release of an inquest report into the death of a man at the St Regis Hotel in 2006.
Among the judge's recommendations was reconsidering whether security guards working in bars and nightclubs should be subject to the rigorous training requirements of the Private Investigators and Security Guards Act.
Those requirements include 40 hours of training using a 400-page training manual.
Styn Sam, 30, has been a bouncer for more than a decade, but only took the licensed security guard training course a year-and-a-half ago. He said the most relevant part of the 40-hour course was learning how far bouncers can go when restraining someone.
"I definitely used that as my boundary line as to how far I would go at the club and what I would try and handle myself before we called the cops," Sam said. "You're not necessarily thinking about policy and procedure when there is a guy trying to rip your head off."
Sam said bar security staff need better training so more bouncers know their limits with patrons.
A committee of stakeholders is still looking into the inquest report's recommendations, including ones related to increased security training.
"The whole thing is being forwarded to the minister any time now," said Gary Shewchuk, MLCC's manager of inspection services.
MLCC spokeswoman Diana Soroka said people will often complain to the bar or hospitality industry instead of calling the liquor commission. Or patrons will fail to leave their contact information when they call.
"We follow up on every complaint," Soroka said. "But I know we've had people call and leave voice mails, but we have nobody to follow up with, so there is frustration on our end in having the inability to follow up on complaints."
Sam said he's seen both sides. Bouncers need to be trained to know their limits, but he said it isn't so simple when dealing with an aggressive, intoxicated person.
"It's a fine line to walk and it's going to be a while till we get it right."