Desjardins helps members access protection who were victims of data theft
Advertisement
Read this article for free:
or
Already have an account? Log in here »
To continue reading, please subscribe:
Monthly Digital Subscription
$0 for the first 4 weeks*
- Enjoy unlimited reading on winnipegfreepress.com
- Read the E-Edition, our digital replica newspaper
- Access News Break, our award-winning app
- Play interactive puzzles
*No charge for 4 weeks then price increases to the regular rate of $19.00 plus GST every four weeks. Offer available to new and qualified returning subscribers only. Cancel any time.
Monthly Digital Subscription
$4.75/week*
- Enjoy unlimited reading on winnipegfreepress.com
- Read the E-Edition, our digital replica newspaper
- Access News Break, our award-winning app
- Play interactive puzzles
*Billed as $19 plus GST every four weeks. Cancel any time.
To continue reading, please subscribe:
Add Free Press access to your Brandon Sun subscription for only an additional
$1 for the first 4 weeks*
*Your next subscription payment will increase by $1.00 and you will be charged $16.99 plus GST for four weeks. After four weeks, your payment will increase to $23.99 plus GST every four weeks.
Read unlimited articles for free today:
or
Already have an account? Log in here »
Hey there, time traveller!
This article was published 05/07/2019 (2322 days ago), so information in it may no longer be current.
MONTREAL – Desjardins Group announced additional measures Friday to help its members who were victims of data theft and are having difficulty accessing Equifax’s protection service.
Guy Cormier, Desjardins Group’s president and chief executive, says the Equifax service has improved in the last 24 hours with shorter delays and a simplified identification process.
The company announced last month that a former employee shared the personal information of more than 2.9 million members with third parties outside of the organization.
Members whose data was stolen received a personalized letter from Desjardins, including a code, that allows them to activate the Equifax monitoring plan.
But many Desjardins customers complained that they could not access the company’s overwhelmed and often inaccessible website to register and protect their file. Others failed to obtain service in French.
Starting Monday, members will be able to call 1-800-CAISSES to activate their credit monitoring plan if they’re having problems signing up online or over the phone with Equifax. By mid-week, members will also have the option of signing up through the Desjardins AccesD online system or on the mobile app.
Desjardins reiterated that the assets and transactions of all its members are protected and fraudulent activity on their accounts will be reimbursed.
Desjardins has some seven million members. The security gap concerns 41 per cent of its clientele, or 2.7 million individuals and 173,000 businesses who use Desjardins banking services in Quebec and Ontario. Clients who only have Desjardins insurance products are not affected.
Names, birth dates, social insurance numbers, addresses, phone numbers, e-mails as well as information about transaction habits and purchases were illegally transmitted to third parties. However, passwords, members’ personal identification numbers and their security questions have not been compromised, assures Desjardins.