Hey there, time traveller!
This article was published 16/10/2019 (260 days ago), so information in it may no longer be current.
MONTREAL - Airbnb users in Quebec have reached a settlement with the company over pricing transparency that has changed the way the company displays prices across Canada.
Customers represented by LPC Avocat Inc. launched a class-action case in 2017 claiming that the company added between 13 and 17 per cent to the total price as service fees at the last step of checkout, in what they said was a violation of Quebec's Consumer Protection Act.
The company denied it violated the law, but the two sides reached a settlement on the lawsuit in September that will see Quebec users potentially given up to $45 in Airbnb credits.
As a result of the lawsuit, Airbnb changed the way it displays pricing on the site as of June 26 to include guest fees in the search results page to provide a more all-inclusive price. Only taxes and optional costs or services should be added late.
The company said in a statement that it has made the changes across Canada.
"Airbnb has made a product change related to the way that pricing is displayed on our platform to residents in Canada. This change comes as a result of a preliminary agreement for Quebec residents who were using Airbnb to book accommodations."
The company said it wouldn't comment more because the matter is still before the courts, but will have more to say later. It said it has already reached out to those impacted by the previous pricing system.
The proposed settlement is still waiting for approval from the Superior Court of Quebec, which will hold a hearing about it on Dec. 3.
Under the settlement, Quebec residents who booked on the Airbnb platform between Aug. 22, 2014 and June 26, 2019, where there was a higher price at checkout than on the first stage of browsing, could be in line for up to $45 in Airbnb credits.
LPC Avocat says the settlement totals $3 million worth of credits.
This report by The Canadian Press was first published Oct. 16, 2019.
Your support has enabled us to provide free access to stories about COVID-19 because we believe everyone deserves trusted and critical information during the pandemic.
Our readership has contributed additional funding to give Free Press online subscriptions to those that can’t afford one in these extraordinary times — giving new readers the opportunity to see beyond the headlines and connect with other stories about their community.
To those who have made donations, thank you.
To those able to give and share our journalism with others, please Pay it Forward.
The Free Press has shared COVID-19 stories free of charge because we believe everyone deserves access to trusted and critical information during the pandemic.
While we stand by this decision, it has undoubtedly affected our bottom line.
After nearly 150 years of reporting on our city, we don’t want to stop any time soon. With your support, we’ll be able to forge ahead with our journalistic mission.
If you believe in an independent, transparent, and democratic press, please consider subscribing today.
We understand that some readers cannot afford a subscription during these difficult times and invite them to apply for a free digital subscription through our Pay it Forward program.