Hey there, time traveller!
This article was published 3/10/2009 (3551 days ago), so information in it may no longer be current.
The corporate jargon always says that customer service comes with a smile.
But for 76-year-old Ed Rose, it came with a grab on the neck and a shove to the floor.
The alleged incident took place at the Pizza Hut in the Southdale Shopping Centre in St. Vital around 1 p.m. Friday. Rose said he went for a few slices of the restaurant's dessert pizza and a glass of Pepsi and instead wound up being assaulted by one of the restaurant's managers.
"I'm very angry," Rose said Saturday afternoon, fiddling with napkins in his hands and trying to hold back tears. "I went to a dance later that night and I didn't even enjoy myself."
Get the full story. No credit card required. Cancel anytime.
We hope you have enjoyed your trial! To continue reading, we recommend our Read Now Pay Later membership. Simply add a form of payment and pay only 27¢ per article.
For unlimited access to the best local, national, and international news and much more, try an All Access Digital subscription:
Thank you for supporting the journalism that our community needs!
Your free trial has come to an end.
We hope you have enjoyed your trial! To continue reading, we recommend our Read Now Pay Later membership. Simply add a form of payment and pay only 27¢ per article.
For unlimited access to the best local, national, and international news and much more, try an All Access Digital subscription:
Thank you for supporting the journalism that our community needs!
*Introductory pricing schedule for 12 month: $0.99/month plus tax for first 3 months, $5.99/month for months 4 - 6, $10.99/month for months 7 - 9, $13.99/month for months 10 - 12. Standard All Access Digital rate of $16.99/month begins after first year.
*Introductory pricing schedule for 12 month: $0.99/month plus tax for first 3 months, $5.99/month for months 4 - 6, $10.99/month for months 7 - 9, $13.99/month for months 10 - 12. Standard All Access Digital rate of $16.99/month begins after first year.
*Introductory pricing schedule for 12 month: $0.99/month plus tax for first 3 months, $5.99/month for months 4 - 6, $10.99/month for months 7 - 9, $13.99/month for months 10 - 12. Standard All Access Digital rate of $16.99/month begins after first year.
*Introductory pricing schedule for 12 month: $0.99/month plus tax for first 3 months, $5.99/month for months 4 - 6, $10.99/month for months 7 - 9, $13.99/month for months 10 - 12. Standard All Access Digital rate of $16.99/month begins after first year.
Your free trial has come to an end.
We hope you have enjoyed your trial! To continue reading, we recommend our Read Now Pay Later membership. Simply add a form of payment and pay only 27¢ per article.
For unlimited access to the best local, national, and international news and much more, try an All Access Digital subscription:
Thank you for supporting the journalism that our community needs!
Hey there, time traveller! This article was published 3/10/2009 (3551 days ago), so information in it may no longer be current.
TREVOR HAGAN / WINNIPEG FREE PRESS
Ed Rose says he was attacked by a manager of the Pizza Hut at Fermor and Lakewood. He says he holds no grudge against the restaurant.
The corporate jargon always says that customer service comes with a smile.
But for 76-year-old Ed Rose, it came with a grab on the neck and a shove to the floor.
The alleged incident took place at the Pizza Hut in the Southdale Shopping Centre in St. Vital around 1 p.m. Friday. Rose said he went for a few slices of the restaurant's dessert pizza and a glass of Pepsi and instead wound up being assaulted by one of the restaurant's managers.
"I'm very angry," Rose said Saturday afternoon, fiddling with napkins in his hands and trying to hold back tears. "I went to a dance later that night and I didn't even enjoy myself."
Rose said the situation began when he tried to clear up some confusion over how he had paid for his meal with the manager. The manager ignored him, Rose said.
A few minutes later, the manager came back out, grabbed him by the neck, and dragged him to the floor, Rose said.
"I was shocked. It happened so fast I didn't know what the hell hit me," he said. "I'll never forget it."
Rose escaped uninjured, and several witnesses called police.
One witness, who didn't want to be identified, said the manager was arrested and taken away by police.
Police spokeswoman Const. Jacqueline Chaput said the 27-year-old manager faces an assault charge. He was released on a promise to appear.
Want to get a head start on your day?
Get the day’s breaking stories, weather forecast, and more sent straight to your inbox every morning.
"There's no way we condone any type of assault, especially on the elderly," Chaput said. "It's surprising to see it happen in this fashion, especially in the service industry."
In a statement, Pizza Hut called the incident "highly unusual," and an "isolated incident."
"Pizza Hut takes these matters very seriously and wants to assure customers that we are investigating the matter and fully co-operating with the authorities," the statement read. "We plan to take action once the investigation is complete."
Despite the incident, Rose was found at the same Pizza Hut Saturday afternoon.
"He's gone, why shouldn't I come back?" he said. "He got his just reward."
You can comment on most stories on The Winnipeg Free Press website. You can also agree or disagree with other comments.
All you need to do is be a Winnipeg Free Press print or digital subscriber to join the conversation and give your feedback.
Have Your Say
Have Your Say
Comments are open to The Winnipeg Free Press print or digital subscribers only. why?
You can comment on most stories on The Winnipeg Free Press website. You can also agree or disagree with other comments. All you need to do is be a Winnipeg Free Press print or digital subscriber to join the conversation and give your feedback.
Have Your Say
Have Your Say
Comments are open to The Winnipeg Free Press print or digital subscribers only. why?
Log in SubscribeHave Your Say
Comments are open to The Winnipeg Free Press Subscribers only. why?
SubscribeBy submitting your comment, you agree to abide by our Community Standards and Moderation Policy. These guidelines were revised effective February 27, 2019. Have a question about our comment forum? Check our frequently asked questions.