You have questions? We have answers when it comes to changes to our digital news services.

Hey there, time traveller!
This article was published 10/4/2015 (2157 days ago), so information in it may no longer be current.

You have questions? We have answers when it comes to changes to our digital news services.

Why am I being asked to login?

We are continually making improvements to our online offerings, and the best way for us to keep track of what needs to change is to see what people are reading, sharing, or commenting on.

By having all of our readers log in, we are able to see what is being viewed by the most people. Then we can show each reader more of the stories they enjoy, and spend more effort creating those stories.

For the foreseeable future, it is not our intention to use this type of data collection to provide our users with more specifically targeted advertising. Rest assured that we value your privacy and will protect it; we will not share, barter or sell accounts with anyone outside our company.

Why am I being asked to accept communication from Winnipeg Free Press when creating my new account?

We take spam-prevention very seriously. We don’t want to send you unwelcome messages anymore then you want to receive them. As a result, we take the rules of Canadian Anti-Spam Legislation (CASL) as clear guidelines for our conduct.

Under the most conservative reading of CASL, we are unable to send you an email even about your account until you agree to receive the message. So, in order to verify your account we need you to agree to accept communication.

Once your account is verified you can head to the "My Account" page on winnipegfreepress.com and unsubscribe from any mailing lists you like.

Why are you asking me to reset my password?

We have implemented a new centralized login system for all of our websites. Based on the increased security of this new system, we require that you reset your password. For privacy reasons we do not have access to you existing password so it must be reset.

We have also implemented stricter rules to ensure your password is secure. Your new password must be 8-20 characters long and include at least one letter and one number.

What if I visit the Winnipeg Free Press on multiple devices?

You will only have to register once, no matter how many devices you use. Once logged in, you will stay logged in on most browsers and devices, unless you log out manually. If you use multiple devices you will need to login in from each of the devices, but once logged in you will stay logged in on each unless you log out manually.

How many emails can I have per Winnipeg Free Press subscription?
How many devices can I log into?

You can have up to two email addresses linked to your Winnipeg Free Press subscription, and connect up to five devices per email.

I am registered; why can't I log in?

If you have created your account please check your email for your verification link and click on the link contained within. If you cannot find the email in your inbox, you may need to check your Spam or Junk folder. You will be directed to our site and logged in. If you require further assistance please contact our Customer Service team at 204-697-7001 or email fpcirc@freepress.mb.ca.

I forgot my password.

To reset your password, go to winnipegfreepress.com, click "Login" at top right, and enter your email address. Then in the left-hand corner, click "Forgot password." You will receive an email with all the steps required to change your password.

I don’t want to receive emails from the Winnipeg Free Press. How do I unsubscribe?

When you are logged in at winnipegfreepress.com, access your "My Account" page (a link is availble at the top right corner of our pages). Scroll down to the header "My Email Alerts". From there you can unsubscribe to any emails you do not wish to receive.

Does an account cost anything?

Accounts are currently free. In the future, we will be charging for our news. You will have the option to subscribe monthly, or to pay on a per-article basis.

How much will digital access cost?

You can subscribe monthly for $16.99, which includes unlimited digital access to all our Winnipeg Free Press content, obituaries, commenting, apps, e-edition, and an optional Saturday print delivery (if you are within our delivery area). You can also pay on a per-article basis for only 27¢/article.

What is the price to receive digital access if I am already a subscriber?

If you are a six-day, Monday-to-Friday, or Thursday-Friday-Saturday subscriber, unlimited digital access to Free Press online content is included in your subscription.

If you receive only our Saturday paper, you can upgrade your account to All Access Digital subscription for an additional $5/month (based on standard delivery rates), and continue to receive your printed Saturday paper.

I am a subscriber, do I need to pay 27¢?

As a multi-day print subscriber you do not need to pay-per-article. Your multi-day subscription includes unlimited access to all Winnipeg Free Press digital properties.

The only people who need to pay-per-article are those who do not have subscriptions, or those who only receive a printed Saturday paper.

Why are you charging for obituaries?

We have always charged readers to see the obituaries printed in our newspaper, and we do not plan on changing that practice.

However, we recognize that some people who do not have subscriptions want to view obituaries, in particular to pay their respects.

To allow this, first-time readers may view several obituaries before they are required to create an account or pay for an obituary. Readers who regularly review our obituaries may pay by the article, or subscribe monthly.

Why 27¢?

We get this question often! We feel that 27¢ is a very reasonable price, based on the amount of time and effort that goes into most articles. We considered many factors when determining 27¢, but in the end this is the lowest we think we can charge for our articles while still being fair to those that create them.

If you purchase an article and don’t think it was worth the 27¢, there will be an easy refund option. We don’t think 27¢ is an unreasonable price, but we want you to rest assured that you’re getting bang for your two bits and two cents.