Hey there, time traveller!
This article was published 7/1/2010 (4174 days ago), so information in it may no longer be current.
Gareth Wesley was on his way to work Wednesday morning, driving east on Dublin Avenue, when he saw a small parcel roll across the lane from behind a UPS delivery truck.
Wesley said he pulled over, backed up and picked up the package. The waybill and packaging confirmed it was being delivered by UPS.
"I was quite surprised to see a package fall off a professional delivery vehicle with all its doors closed," Wesley said. "It must have fallen off the bumper. When they were filling the truck, they must have left this package on the bumper."
Wesley said he thought of turning around and dropping the package off at the nearby UPS freight facility on Keewatin but decided to keep driving to work, where he contacted the recipient from the name on the waybill.
It turns out that the runaway package was to have been one of two packages UPS was delivering to the home of Laura and James Hay Wednesday.
"Laura was working so I arranged to drive over to where (Wesley) worked and pick it up," James Hay said.
Hay said he contacted the Free Press because he wanted the community to know of the good deal that Wesley had done for them.
The Hays had been eagerly waiting for one of the packages for several days, an iPod, and when Wesley called they believed he had their music player.
Hay said he rewarded Wesley for his good deed, grateful to finally have what he thought was the iPod.
"I gave him $20 for his troubles," Hay said. "You know, he could have kept it for himself or just kept driving and left it on the road and we never would have got it."
Given the reaction from UPS when Hay called to complain about the runaway package, it was a good thing that Wesley did pick it up.
Hay said he expected a quick apology from UPS and some sort of acknowledgement that they had lost the package, perhaps a credit to be used on a future delivery.
Hay said a local UPS spokesman said the company owed him nothing because he did get the package -- even if they hadn't delivered it.
"They said it was my problem that I had to drive to pick it up," Hay said. "I couldn't believe it," adding he believed it was a poor response to a consumer concern.
UPS Canada spokeswoman Tara Smith said the company was surprised and disappointed by the treatment Hay received from an unknown employee.
"We're not happy to hear that they were spoken to in that way," Smith said. "We want to know who (Hay) spoke to. His concerns should not have been snuffed off like that. We need to know who mishandled the situation in the first place."
Smith said she hopes to contact Hay and learn how one of their packages ended up falling off a UPS truck.
Turns out the troubled package didn't contain the iPod the Hays were waiting for -- UPS did deliver that one Wednesday afternoon. The runaway package contained a $10 headband that Laura had ordered online from Aldo the shoe retailer.
The value of the contents was inconsequential for Wesley, who said he only did what he thought was right.
"This is a friendly town and it's only going to stay friendly if people like me pay attention to other people's needs," Wesley said.