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Possible MRI queue-jumping is a product of health-care mismanagement: AG

RUTH BONNEVILLE / WINNIPEG FREE PRESS</p><p>Auditor General Norman Ricard: 'There needs to be stronger, consistent processes'</p>

RUTH BONNEVILLE / WINNIPEG FREE PRESS

Auditor General Norman Ricard: 'There needs to be stronger, consistent processes'

The prominent Manitobans flagged for "potential preferential treatment" while accessing MRIs haven’t necessarily done anything wrong but are emblematic of broader mismanagement in the health-care system, the province’s auditor general told the Free Press Tuesday.

Ninety-two high-profile donors, sports stars, politicians and senior Winnipeg Regional Health Authority officials found themselves on auditor general Norm Ricard’s confidential list, which was obtained by the Free Press Monday.

The reason, he said, is more likely administrative failings than disreputable attempts to game the system.

"There needs to be stronger, consistent processes," Ricard said in an interview.

Ricard first called for an overhaul of MRI management across the province in an unsparing report released nearly two weeks ago. He said some patients — professional athletes with private insurance and patients "with influence" — were being prioritized.

Of those receiving possible preferential access, the report notes roughly a third got scans the same day as they made their request, a dramatic difference from the average Manitoban’s 23-week wait. Half of the request forms for "patients of influence" also lacked priority codes, and in the cases where there was one "it often did not support the quickness of the scan," Ricard wrote.

Politicians reached by the Free Press Monday expressed surprise and dismay their names were on the list. They made very clear they had followed doctor’s orders and done nothing to try to get special treatment. Yet their files could have been flagged because they didn’t have a priority code, so the auditor general couldn’t confirm, without discussing an individual’s care with their doctors, their MRIs were warranted at the speed at which they got them.

 The average wait time for an MRI in manitoba is 24-27 weeks. (Joe Bryksa / Winnpeg Free Press files)</p>

The average wait time for an MRI in manitoba is 24-27 weeks. (Joe Bryksa / Winnpeg Free Press files)

They also could have been flagged because they were slotted in to fill no-shows or cancellations ahead of someone with a greater medical need, Ricard said.

"We’re concerned that process is how some persons of influence, as well as just regular citizens, are getting quicker access to MRIs… over and above people who are on the cancellation list," he said.

He noted in his report some patients made clear they "could be available with as little notice as 5-20 minutes," and one facility didn’t even have a cancellation list.

Arguably more worrisome is some prominent officials could have been receiving preferential treatment without even being aware.

"There’s no evidence that persons of influence demanded expedited access," Ricard said, but that doesn’t mean an intake clerk or a scheduling clerk didn’t recognize them and "perhaps gave them quicker access to the system than they should."

The Winnipeg Regional Health Authority is adamant that never happened.

Chief medical officer Dr. Brock Wright told the Free Press earlier this week the authority conducted its own internal audit into a small sampling of the people flagged by the auditor general, specifically the four senior WRHA managers, which included WRHA president and CEO Milton Sussman, who was the deputy minister of health at the time. That audit found administrative issues were to blame, not misuse of the system, Wright said. As a result, the WRHA is focusing on the report’s recommendations, not looking more closely at the names on the auditor general’s list.

In his weekly note to WRHA staff sent Tuesday, Sussman denied seeking preferential treatment and announced an internal investigation into the leak, calling it a "troubling and serious breach of (the Personal Health Information Act)."

"I want to be very clear — I did not seek preferential treatment, nor was told I was receiving it," Sussman wrote. "I did not believe I was receiving preferential treatment. None of the other senior leaders identified asked for or were told they were receiving preferential care either."

Sussman took issue with the auditor general’s use of the word "preferential" given the lack of conclusive evidence of any wrongdoing. He re-iterated the WRHA’s position it does not "condone preferred access to diagnostic or any health-care services for anything other than medical reasons." The WRHA is in agreement with the auditor general recommendations concerning wait lists and centralized policies, he said.

"We recognize the need to reinforce the use of priority codes to ensure those waiting for scans are prioritized according to clinical need," Sussman said in his note. "We recently issued a directive re-emphasizing the importance of assigning priority levels to patients requiring an MRI exam to ensure booking is based on clinical criteria and that there is no preferential treatment for patients."

The auditor general recommended the province and the regional health authorities standardize and strengthen processes around booking, cancellations and wait lists, as well as ensure intake clerks know clearly what is expected of them. But, Ricard notes, some aspects of standardization will be tricky to finesse.

"If they tried to fill (an empty slot), couldn’t fill it and there’s someone in the building that’s there, then it seems better for that slot to be filled than unfilled," Ricard said. "It’s a difficult thing, for sure."

jane.gerster@freepress.mb.ca

Read more by Jane Gerster.

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