Engagement tactics and effects
Please review each article prior to use: grade-level applicability and curricular alignment might not be obvious from the headline alone.
A Florida lawsuit and AI’s complicity in killing
4 minute read Preview Yesterday at 2:01 AM CDTSome Japanese snack packages are turning black-and-white as Iran war depletes ink supply
3 minute read Preview Updated: Yesterday at 8:22 AM CDTHealth advice is all over social media. Here’s how to vet claims
6 minute read Preview Tuesday, May. 12, 2026Foreign actors producing more false content about Alberta separatism: report
3 minute read Preview Thursday, May. 7, 2026Canadians being asked to complete 2026 census as letters are mailed out
2 minute read Preview Wednesday, May. 6, 2026Delaying access to social media
4 minute read Tuesday, May. 5, 2026An 11-year-old boy is threatened with the distribution of nude images unless he pays an international extortionist who found him on TikTok. A 12-year-old girl is relentlessly pressured by someone she believed was a friend to expose herself on camera. A 14-year-old boy is unravelling — failing classes, withdrawing from life — because his friend is being exploited on Roblox and he feels powerless to help.
These are not outliers. In 2025 alone, Cybertip.ca processed more than 28,000 reports. These are just three.
Canada’s children are not stumbling into harm by accident. They are being systematically exposed to it — on platforms engineered to capture their attention, monetize their vulnerability and retain their engagement at all costs. The scale and severity of harm now demand more than incremental reform. They demand intervention.
For over 25 years, the Canadian Centre for Child Protection has documented a steep and accelerating rise in online harms against children. This trajectory is not coincidental. It reflects a digital environment that is fundamentally misaligned with the developmental realities of childhood.
Empower youth by giving them tools to stay safe online
5 minute read Preview Saturday, May. 2, 2026Lessons learned as customer experience judge
4 minute read Saturday, May. 2, 2026For the fifth consecutive year, I will serve as a judge for the Customer Centricity World Series Awards. The role gives me a unique opportunity to review customer experience programs from organizations around the world across multiple industries.
It is truly an honour to be selected. More importantly, it provides me with unparalleled access to how successful organizations deliberately create experiences that build trust, loyalty and repeat business.
One insight continues to stand out: the most successful organizations do not treat customer experience as a recovery system, they treat it as a value-delivery system.
This distinction matters because I see too many companies still approaching customer experience as only important after a customer is frustrated. A complaint emerges, a delivery is missed or a problem escalates. Resources are then mobilized to “save” the customer relationship.