Air Canada CEO apologizes for inability to express himself adequately in French

MONTREAL – The chief executive of Air Canada has apologized for not being able to express himself adequately in French after releasing a video message of condolence on the deadly plane crash in New York on Sunday.

Michael Rousseau has been criticized for the four-minute video posted online that only included two French words — “bonjour” and “merci.”

“I am deeply saddened that my inability to speak French has diverted attention from the profound grief of the families and the great resilience of Air Canada’s employees,” he said in a statement Thursday.

“Despite many lessons over several years, unfortunately, I am still unable to express myself adequately in French. I sincerely apologize for this, but I am continuing my efforts to improve.”

A spokeswoman for the Office of the Commissioner of Official Languages said as of Thursday, they had received 1,808 complaints about the video.

On Wednesday, Prime Minister Mark Carney said the decision to release the video message only in English showed a “lack of judgment and lack of compassion.”

Quebec Premier François Legault called it disrespectful to the airline’s employees and its francophone customers, adding that if Rousseau doesn’t speak French, he should resign.

Rousseau has also been summoned to testify at the House of Commons official languages committee, but no date for that appearance has yet been set.

The Air Canada Express flight that crashed was flying from Montreal to New York’s LaGuardia Airport, and many of the travellers and crew — including Antoine Forest, one of the two pilots killed — were French-speaking Canadians.

Forest and fellow pilot Mackenzie Gunther died when the aircraft collided with a fire truck on the runway at LaGuardia on Sunday night.

This isn’t the first time Rousseau’s lack of French has landed him in trouble.

Following a speech in 2021 that was almost entirely in English to the Montreal chamber of commerce, he told reporters he did not need to learn French to get by in Montreal — comments that sparked backlash and for which he apologized the next day.

Rousseau also pledged at the time to improve his French.

As a former federal Crown corporation, Air Canada is subject to the Official Languages Act, which requires that it offer services in French for routes that include airports in Ontario, Quebec and New Brunswick.

Federal Transport Minister Steven MacKinnon said Thursday that Air Canada has an obligation to communicate with Canadians in both official languages.

“That is a solemn responsibility and one that I expect that they uphold at all times,” MacKinnon told reporters in Ottawa.

This report by The Canadian Press was first published March 26, 2026.

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