CRTC warns Bell over new $40 ‘handling’ fee that may violate incoming rule

OTTAWA – The CRTC is warning Bell Canada that a new $40 “device handling” fee could be in violation of an upcoming rule change that bars companies from charging customers when they activate, change or cancel plans.

A letter from the telecommunications regulator on Wednesday says that the charge, which applies when customers choose to purchase a device along with their wireless service plan, would “not appear” to fall under the list of exemptions to the policy, which comes into force June 12.

Such exemptions are in place for fees related to optional services and products that consumers agree to purchase, whereas the CRTC letter says a fee associated with providing a phone “may be considered to be an activation fee that is prohibited.”

The commission announced the prohibition of such fees in March, saying the move was meant to make it easier for consumers to switch internet and cellphone plans.

It said activation fees have in the past ranged from roughly $30 to $80, creating a barrier to Canadians from taking advantage of competitive offers.

Bell’s website describes the $40 fee — which applies to purchases made in store, online or by phone — as a “one-time device handling charge” that is designed “to cover fulfillment costs associated with your device order.”

Winnipeg Free Press | Newsletter

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This report by The Canadian Press was first published May 7, 2026.

Companies in this story: (TSX:BCE)