CBSA self-service kiosks outage causing delays at customs in some airports

By: The Canadian Press Posted: Last Modified:

Advertisement

Advertise with us

Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

Read this article for free:


or

Already have an account? Log in here »

To continue reading, please subscribe:

Subscribe and receive a limited-edition Free Press branded hat or tote.

Digital Subscription

One year of digital access for only $205*

  • Enjoy unlimited reading on winnipegfreepress.com
  • Read the E-Edition, our digital replica newspaper
  • Access News Break, our award-winning app
  • Play interactive puzzles

*First annual payment billed as $205.00 + GST for one year. This annual subscription will automatically renew at $233.00 + GST every 52 weeks (10% off the regular annual price of $259.35). Offer available to new and qualified returning subscribers only. Cancel any time.

To continue reading, please subscribe:

Add Free Press access to your Brandon Sun subscription for only an additional

$1 for the first 4 weeks*

  • Enjoy unlimited reading on winnipegfreepress.com
  • Read the E-Edition, our digital replica newspaper
  • Access News Break, our award-winning app
  • Play interactive puzzles
Start now

*Your next Brandon Sun subscription payment will increase by $1.00 and you will be charged $17.95 plus GST for four weeks. After four weeks, your payment will increase to $24.95 plus GST every four weeks.

Hey there, time traveller!
This article was published 28/09/2025 (377 days ago), so information in it may no longer be current.

Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

The agency says in a social media post Sunday evening that they’re in the process of fixing the issue.

One customer on a WestJet flight took to social media, saying they were sitting on one of the airline’s planes for over an hour after landing at Toronto Pearson International Airport. 

A Canada Border Services Agency (CBSA) marked cruiser is seen at the CBSA Lansdowne Port of Entry in Lansdowne, Ont., on Wednesday, Feb. 12, 2025. THE CANADIAN PRESS/Spencer Colby
A Canada Border Services Agency (CBSA) marked cruiser is seen at the CBSA Lansdowne Port of Entry in Lansdowne, Ont., on Wednesday, Feb. 12, 2025. THE CANADIAN PRESS/Spencer Colby

WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto are at full capacity and the airport has paused deplaning until space is available.

The Pearson airport warned passengers about longer-than-usual wait times at customs due to service interruption at passport kiosks at Terminals 1 and 3.

Minister of Transport Steven MacKinnon says the government is closely monitoring the issue and urges travellers to check their flight status on the airline’s website before going to the airport.

Montreal’s Trudeau International Airport and Calgary International Airport confirmed they’re also experiencing the outage.

This report by The Canadian Press was first published Sept. 29, 2025.

Note to readers:CORRECTS typo in graph 6

Advertisement Advertise With Us

Report Error Submit a Tip

Advertisement

Learn more about Winnipeg Free Press Advertising solutions

More Stories

Stuffed Richardson's ground squirrels are displayed at the World Famous Gopher Hole Museum in Torrington, Alta., in this undated handout photo. THE CANADIAN PRESS/Handout — World Famous Gopher Hole Museum (Mandatory Credit)

Alberta’s gopher museum closed until further notice as owners find new facility

Daniela Germano, The Canadian Press 3 minute read Preview

Alberta’s gopher museum closed until further notice as owners find new facility

Daniela Germano, The Canadian Press 3 minute read Updated: Yesterday at 12:54 PM CDT

A quirky Alberta roadside attraction that has delighted travellers for decades with its stuffed rodents in tiny costumes is closed until further notice.

The World Famous Gopher Hole Museum, located in Torrington, a hamlet about 120 kilometres north of Calgary, made the announcement online earlier this week.

Laural Kurta, museum director, said she was forced to close the doors because the two historical buildings that house the exhibits need to be replaced.

"We have done every patch repair, staple, spackle, everything we could possibly do, and it is just at its end," Kurta said in an interview Tuesday.

Read
Updated: Yesterday at 12:54 PM CDT

Puzzles Palace

1 minute read Monday, Jul. 27, 2026

To solve our puzzles, please subscribe with this special offer: |

Manitoba worker dead after fall from roof

Matthew Frank 3 minute read Thursday, Oct. 8, 2026

The province is investigating after a worker died on the job after falling off a roof last month.

The worker, who was employed by Winnipeg-based Pristine Roofing & Siding, was critically injured on Sept. 22 after falling from a roof during a residential re-roofing project in the Rural Municipality of St. Andrews, a provincial spokesperson said in an email.

The man later died.

The investigation is ongoing, and no other information will be provided, the spokesperson said Thursday.

Kevin Klein at campaign HQ going over the plan for a 10:30 AM press conference.

A Rocky day on the mayoral campaign trail for Kevin Klein

Malak Abas 12 minute read Preview

A Rocky day on the mayoral campaign trail for Kevin Klein

Malak Abas 12 minute read Yesterday at 12:00 PM CDT

Kevin Klein acknowledges it’s hard to foresee what he’ll wake up to each morning in the final weeks of a mayoral campaign.

But the seasoned politician, who has served as both a city councillor and a provincial cabinet minister, couldn’t have predicted the events — what he describes as “drama” — that unfolded last Sunday.

Fellow mayoral candidate Mike Vogiatzakis accused Klein’s campaign team of offering him a job to drop out of the race, while a guest writer’s column in the Winnipeg Sun that questioned the deaths of Indigenous children at residential schools, just days after the National Day for Truth and Reconciliation, sparked condemnation from a prominent Indigenous organization. (Klein is the CEO of the Klein Group, the company that owns the Sun. He has maintained he is not involved in its operations while running for mayor.)

The Free Press had already been scheduled to join Klein on the campaign trail Monday, intending to document a day in the life of the front-running candidate to unseat incumbent Scott Gillingham, before the controversies hit.

Read
Yesterday at 12:00 PM CDT
Tim Smith / The Brandon Sun Files MLA for Agassiz, Jodie Byram, renewed calls for a public inquiry into systemic failures of Child and Family Services, more than 20 years after the death of Phoenix Sinclair.

PCs renew calls for CFS inquiry

Carol Sanders 6 minute read Preview

PCs renew calls for CFS inquiry

Carol Sanders 6 minute read Thursday, Oct. 8, 2026

The Progressive Conservatives renewed calls to put Manitoba’s child and welfare system under the microscope Thursday, tabling a motion that urged the province to appoint a commissioner to lead a public inquiry.

Families critic Jodie Byram’s opposition day motion, which was ultimately defeated by the NDP majority, reiterated demands for an inquiry into the systemic failures of Child and Family Services, more than 20 years after the death of Phoenix Sinclair first prompted demands for answers.

“We have seen far too many children die under the care of CFS, and we need to determine where the gaps are in the system in order to make the system a safer place for children,” Byram told reporters before the motion was defeated in the legislature.

Families Minister Nahanni Fontaine said in an interview that her department, CFS agencies and authorities are “doing good work” and won’t call an inquiry.

Read
Thursday, Oct. 8, 2026
MORGAN MODJESKI / FREE PRESS Manitoba Workplace Safety and Health has confirmed they are investigating the death of a worker at the construction site at the Fairmont Winnipeg on Lombard Place, Thursday.

Person killed in workplace accident at Fairmont construction site

Morgan Modjeski 3 minute read Preview

Person killed in workplace accident at Fairmont construction site

Morgan Modjeski 3 minute read Updated: Yesterday at 8:30 PM CDT

Emergency responders were on scene and Manitoba Workplace Safety and Health is investigating after a worker died following an incident at a Winnipeg construction site Thursday.

Little information about the worker killed was provided, but the fatal incident happened at the Fairmont Winnipeg, located at 2 Lombard Place, with police responding around 5 p.m.

The hotel is currently closed and is an active construction site. The person killed has not been identified by name.

Information from a provincial spokesperson said the deceased was working for Kepsco Construction when they were fatally injured after a “portion of an overhead canopy collapsed during asbestos abatement work.”

Read
Updated: Yesterday at 8:30 PM CDT