CBSA self-service kiosks outage causing delays at customs in some airports

Advertisement

Advertise with us

Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

Read this article for free:


or

Already have an account? Log in here »

To continue reading, please subscribe:

Subscribe and receive a limited-edition Free Press branded hat or tote.

Digital Subscription

One year of digital access for only $205*

  • Enjoy unlimited reading on winnipegfreepress.com
  • Read the E-Edition, our digital replica newspaper
  • Access News Break, our award-winning app
  • Play interactive puzzles

*First annual payment billed as $205.00 + GST for one year. This annual subscription will automatically renew at $233.00 + GST every 52 weeks (10% off the regular annual price of $259.35). Offer available to new and qualified returning subscribers only. Cancel any time.

To continue reading, please subscribe:

Add Free Press access to your Brandon Sun subscription for only an additional

$1 for the first 4 weeks*

  • Enjoy unlimited reading on winnipegfreepress.com
  • Read the E-Edition, our digital replica newspaper
  • Access News Break, our award-winning app
  • Play interactive puzzles
Start now

*Your next Brandon Sun subscription payment will increase by $1.00 and you will be charged $17.95 plus GST for four weeks. After four weeks, your payment will increase to $24.95 plus GST every four weeks.

Hey there, time traveller!
This article was published 28/09/2025 (383 days ago), so information in it may no longer be current.

Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

The agency says in a social media post Sunday evening that they’re in the process of fixing the issue.

One customer on a WestJet flight took to social media, saying they were sitting on one of the airline’s planes for over an hour after landing at Toronto Pearson International Airport. 

A Canada Border Services Agency (CBSA) marked cruiser is seen at the CBSA Lansdowne Port of Entry in Lansdowne, Ont., on Wednesday, Feb. 12, 2025. THE CANADIAN PRESS/Spencer Colby
A Canada Border Services Agency (CBSA) marked cruiser is seen at the CBSA Lansdowne Port of Entry in Lansdowne, Ont., on Wednesday, Feb. 12, 2025. THE CANADIAN PRESS/Spencer Colby

WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto are at full capacity and the airport has paused deplaning until space is available.

The Pearson airport warned passengers about longer-than-usual wait times at customs due to service interruption at passport kiosks at Terminals 1 and 3.

Minister of Transport Steven MacKinnon says the government is closely monitoring the issue and urges travellers to check their flight status on the airline’s website before going to the airport.

Montreal’s Trudeau International Airport and Calgary International Airport confirmed they’re also experiencing the outage.

This report by The Canadian Press was first published Sept. 29, 2025.

Note to readers:CORRECTS typo in graph 6

Report Error Submit a Tip

More Stories

Hit the brakes on driving lessons from mate

Maureen Scurfield 4 minute read Yesterday at 2:00 AM CDT

DEAR MISS LONELYHEARTS: I’ve been trying to learn to drive in busy traffic. My boyfriend said he would teach me, but he gets too playfully amorous while I’m trying to drive his new car in busier areas like downtown. He thinks it’s a big joke, but when I yelled that he was distracting me, he said, “Good.”

So I pulled over, slammed on the brakes and got out, thinking he would get back into the driver’s seat and drive us home, but he didn’t budge. He was being a real jerk.

I got back in, drove us to my place in silence, left the keys in the ignition and went inside and locked my door. Now we’re not talking and neither one of us is apologizing. What do you think?

— Still Mad, St. James

Play ponders realities of interfaith marriages

Ben Waldman 6 minute read Preview

Play ponders realities of interfaith marriages

Ben Waldman 6 minute read 2:00 AM CDT

Jordi Mand isn’t scared to talk about circumcision — she doesn’t bristle at the mention of a bris.

But the playwright born Jordan Mandlowitz understands that the importance of the rite of passage — a foundational covenant between God and the Jewish people — isn’t so cut and dry to the uninitiated.

And in interfaith marriages such as her own, the concept of brit mila isn’t as easily welcomed as lighting the Friday night candles to greet Shabbat.

“It was something that I knew growing up, that if you were Jewish, and if you were a boy, then you were circumcised,” says Mand, who was raised in a tight-knit Jewish community in Richmond Hill, Ont.

Read
2:00 AM CDT

Database issues cloud city homeless numbers

Scott Billeck 5 minute read Preview

Database issues cloud city homeless numbers

Scott Billeck 5 minute read 2:00 AM CDT

The head of End Homelessness Winnipeg says she has no confidence in data about the city’s homeless population due to problems with the federal system that tracks those numbers.

Jennifer Rattray, the organization’s chief executive officer, told the Free Press Thursday it continues to work with the federal government to resolve problems with the Homeless Individuals and Families Information System, which keeps tabs on people who access homelessness services.

CBC has reported it obtained an internal memo from EHW that shows that as of the end of March, the number of chronically homeless Winnipeggers had fallen to 436 from about 4,400, as a result of efforts to correct the database.

Earlier this year, the organization had reported more than 8,000 people were accessing services.

Read
2:00 AM CDT

‘We know we’re not going to beat Mother Nature’: Ice prep begins at Princess Auto Stadium for Heritage Classic

Mike McIntyre 6 minute read Preview

‘We know we’re not going to beat Mother Nature’: Ice prep begins at Princess Auto Stadium for Heritage Classic

Mike McIntyre 6 minute read Tuesday, Oct. 13, 2026

Derek King typically has ice in his veins.

But the Manitoban admits there may be a few more butterflies than usual as he prepares for the ultimate home game — the 2026 Heritage Classic between the Winnipeg Jets and Montreal Canadiens.

“This is so exciting to be back,” King, the NHL’s vice-president of hockey operations and facilities operations, said Tuesday afternoon.

“It’s definitely going to be a fun event to be part of.”

Read
Tuesday, Oct. 13, 2026

NDP expects crypto, data centre electricity levy to shave about $50 annually off residential Hydro bills

Chris Kitching 5 minute read Preview

NDP expects crypto, data centre electricity levy to shave about $50 annually off residential Hydro bills

Chris Kitching 5 minute read Updated: Yesterday at 6:01 PM CDT

Revenue from the province’s new electricity levy on cryptocurrency businesses and large AI data centres will go toward offsetting residential bills, rather than the coffers of cash-strapped Manitoba Hydro.

Read
Updated: Yesterday at 6:01 PM CDT

Capital punishment as macabre theatre

Editorial 4 minute read Preview

Capital punishment as macabre theatre

Editorial 4 minute read 2:00 AM CDT

There was already enough to write about the question of capital punishment when the State of Tennessee attempted to execute Christa Pike.

Pike would have been the first woman executed in Tennessee in more than 200 years, but her execution on Sept. 30 did not go as planned — she survived, despite two lethal injections of pentobarbital, and was taken to hospital in critical condition.

Pike was released from hospital and sent back to the same prison where she has been incarcerated for the last 30 years, ever since she was convicted — as an 18-year-old — of the murder of 19-year-old Colleen Slemmer in 1995.

Pike faces a long recovery, and an uncertain one. Tennessee assistant attorney general Will Ayers has not said if the state will attempt to execute Pike again, but Gov. Bill Lee has halted all executions this year and ordered an independent review of what went wrong.

Read
2:00 AM CDT