Altice to spend millions on internet upgrades in settlement with West Virginia
Advertisement
Read this article for free:
or
Already have an account? Log in here »
To continue reading, please subscribe:
Digital Subscription
One year of digital access for only $205*
- Enjoy unlimited reading on winnipegfreepress.com
- Read the E-Edition, our digital replica newspaper
- Access News Break, our award-winning app
- Play interactive puzzles
*First annual payment billed as $205.00 + GST for one year. This annual subscription will automatically renew at $233.00 + GST every 52 weeks (10% off the regular annual price of $259.35). Offer available to new and qualified returning subscribers only. Cancel any time.
To continue reading, please subscribe:
Add Free Press access to your Brandon Sun subscription for only an additional
$1 for the first 4 weeks*
- Enjoy unlimited reading on winnipegfreepress.com
- Read the E-Edition, our digital replica newspaper
- Access News Break, our award-winning app
- Play interactive puzzles
*Your next Brandon Sun subscription payment will increase by $1.00 and you will be charged $17.95 plus GST for four weeks. After four weeks, your payment will increase to $24.95 plus GST every four weeks.
Read unlimited articles for free today:
or
Already have an account? Log in here »
Hey there, time traveller!
This article was published 10/01/2025 (616 days ago), so information in it may no longer be current.
CHARLESTON, W.Va. (AP) — The parent company of one of West Virginia’s largest internet providers has reached a settlement with the state to resolve thousands of consumer complaints.
Under the settlement announced Friday by Attorney General Patrick Morrisey, Altice USA will make $40 million in additional upgrades in West Virginia through 2027, provide $4 million in credits to customers’ accounts and pay the state $500,000.
Altice entered into the agreement without admitting that its practices violated the state Consumer Credit and Protection Act.
“This is years in the making and a big win for the consumers in West Virginia,” Morrisey said.
Altice operates in West Virginia under the Optimum brand. Suddenlink Communications, Optimum’s former name, was fined $2.2 million in 2022 by the state Public Service Commission. The PSC found that Suddenlink ignored customer complaints, reduced the number of full-time employees and its maintenance work and budget, and changed its method of communicating with customers.
A statement issued by Morrisey’s office said Altice has invested $75 million in infrastructure upgrades in the state since 2021. If the current upgrades are not completed by 2027, Altice would face additional fines of up to $40 million.
Current customers who qualify will receive $25 credits on their accounts. Former customers can submit a claim to see if they are eligible for a cash refund, the statement said.
