Google Cloud outage hits UK banks
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LONDON (AP) — Online services for a number of U.K. banks in and around London were disrupted by a Google Cloud outage Tuesday.
The cloud outages began just after 2 a.m. Eastern, or 6:08 a.m. GMT, but appeared to have been largely solved about six hours later.
The center of the outage was London, but the impact extended outside of the U.K. for apps in other countries that rely on London-based infrastructure.
“It is believed to be affecting currently a very small number of customers and our Engineering Team is working on it,” Google Cloud said Tuesday. “If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved.”
Google Cloud said that it will publish an analysis of the incident once it completes its internal investigation.
“We are currently experiencing a service disruption affecting multiple services,” Revolut said in an email earlier in the day. “We can confirm that all our customers’ money and data are safe. We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused.”
U.K. banks that reported disruptions include Lloyds, Halifax, HSBC and Revolut.
Lloyds said its app is again operational.
“We understand the root issues have been resolved, so we expect all our services to be back to normal soon,” a Lloyds spokesperson said in an email.
There appear to be outages elsewhere in Europe, but it is unclear if they are connected.
“We thank you for your patience while we’re working on resolving the issue,” Google Cloud said.
