Some Bell customers woke up late today thanks to a time change on their cellphones
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Hey there, time traveller!
This article was published 01/11/2021 (1458 days ago), so information in it may no longer be current.
If you woke up late for work or for an appointment because your phone was reading the wrong time, no it’s not that Halloween candy you devoured from your kid’s stash last night.
Some Bell customers took to Twitter to report that the time on their smartphones had suddenly jumped back an hour, a week before the end of Daylight Saving Time when clocks “fall back” an hour on Nov. 7 this year.
A Bell Canada spokesperson told the Star that the issue has since been resolved.
“The update will be done automatically but customers may need to either reboot their phones or go on airplane mode to trigger the time change. We’d like to thank everyone for their patience.,” said Vanessa Damha, senior manager of media relations at Bell Canada.
Bell Support responded early this morning to a flood of tweets from panicked customers.
The issue appeared to impact Bell and Virgin customers as well. Bell owns Virgin Mobile Canada, having purchased the company fully in 2009. Virgin operates as a separate company using Bell’s wireless network.
People across the country woke up late and confused Monday morning. The shift appears to have impacted customers who use the settings on their devices to automatically update time zones.
Here’s what Bell customers had to say about the time glitch:
Twitter user Stephie-Lynn shared a screen recording demonstrating the strange time shift.
Mike C said he was late to work this morning due to the jump in time.
Like many, Ghazi Wadi relies on his phone to know the date and time and had to take to Twitter to get an answer this morning instead.
Rakesh Agrawal says he missed his morning run today because he woke up an hour late.
Twitter user Ms. L. Persaud was grateful for a backup alarm clock.
The issue also impacted Virgin Mobile customers as well.
There were reports that some Telus customers were also effected, but a spokesperson for the company told the Star, “We’ve investigated further into the time change issue and our technical team have again confirmed that no TELUS customers have been affected by this error.”
With files from Ivy Mak.Ashima Agnihotri is a reporter for the Star’s radio room based in Toronto. Reach Ashima via email: aagnihotri@thestar.ca
Simran Singh is a reporter for the Star’s radio room based in Toronto. Reach Simran via email: simransingh@thestar.ca