Transit scrambles to mitigate confusion, chaos for riders caused by GPS failure By: Joyanne Pursaga Posted: 6:08 PM CDT Thursday, Jul. 24, 2025

A GPS failure that led Winnipeg Transit to post incorrect arrival times for buses earlier this month is still wreaking havoc with some schedules.

Two weeks ago, Transit posted an online notice to riders that a “widespread” issue led to incorrect times to appear on Navigo, bus schedule boards and Transit’s website starting on July 7.

On Thursday, Transit said about 18 to 24 per cent of bus location reports were incorrect at the peak of the problem, which has since fallen to 13 to 15 per cent. The regular “baseline” level for errors is three to four per cent.

“We don’t have a firm timeline of when a more permanent fix will be in place, except to say it is expected in the coming weeks,” spokeswoman Megan Benedictson wrote in an emailed statement.

When the Free Press first reported on the issue on July 11, Transit stressed the technical concern was not related to the launch of its new primary network, which took place June 29. The service noted a GPS repair was on the way from its supplier.

Transit’s initial public alert about the problem suggested some posted arrival times varied greatly from actual ones.

“On these buses, on-board systems that display and announce the next stop won’t work. Our real-time schedule information gives incorrect times. Buses that may only be a few minutes late can appear hours late online. We are unable to track the location of some buses accurately,” the notice stated.

Transit recently posted an update that a short-term fix is helping reduce the frequency of the issue, while the service awaits a more permanent solution.

“A fix deployed across our fleet has led to an improvement in our GPS performance. This has improved the accuracy of our schedules online,” it notes.

Winnipeg Transit spokesman Brandon Logan said the GPS issue isn’t route specific, since buses travel to different locations each day, meaning the problem can affect all routes.

“In cases where invalid GPS data is detected, we use previous GPS reports or post the scheduled time in place of real-time data. We encourage riders, if they’re able, to arrive (a few minutes) early at their bus stop when riding with us,” wrote Logan, in an email.

Winnipeg Transit previously told the Free Press the GPS errors affect units that are about 20 years old and were already slated for replacement. Transit expects the broader replacement program for buses with dated GPS will be completed by 2028.

“We don’t have a firm timeline of when a more permanent fix will be in place, except to say it is expected in the coming weeks.”–Megan Benedictson

Coun. Janice Lukes, chairwoman of council’s public works committee, said she has received complaints that bus transfer times are not accurate, but it’s tough to tell how many are caused by the GPS problem.

“I have had calls talking about the need to get better timing at the connections. Now that could be (for) many reasons, maybe there’s construction on that road, maybe the GPS isn’t working… but this is an area that I know transit is really focusing on,” said Lukes (Waverley West).

“The framework, the backbone of the network, is the ability to connect, to transfer, so it makes it difficult when we’re not getting accurate times. It’s a totally independent issue (from the network), it’s just terrible timing.”

Transit’s new primary network uses a spine-and-feeder concept, where direct spines along major corridors are supported by a network of feeder routes, meaning many rides that begin outside of a main route now require transfers.

Kyle Owens, president of Functional Transit Winnipeg, said the technical woes could affect many riders.

“If Winnipeg Transit is telling us that this is affecting 13 to 15 per cent of bus (location reports)… because (the new system) involves so many more transfers, that affects far more than just 13 to 15 per cent of riders,” said Owens.

While he called the portion of inaccurate arrival times “significant,” the public transportation advocate said the new network’s frequency should help limit the amount of disruption the problem causes on main routes.

“With more buses adding more frequency, we would see less of an impact in the future with other disruptions. It’s a way to ensure that the system remains reliable, even during disruptions,” said Owens.

joyanne.pursaga@freepress.mb.ca

X: @joyanne_pursaga