The human touch at your ATM
Actually, it's an ITM Noventis has unveiled
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Hey there, time traveller!
This article was published 13/03/2015 (3970 days ago), so information in it may no longer be current.
GEORGE Jetson would be completely at ease with the latest innovation from Noventis Credit Union.
The fictional cartoon character from the future wasn’t at the Gimli-based financial co-operative’s launch of the province’s first ITM at its new Selkirk location on Thursday, but his spirit might have been.
The “I” stands for “interactive” and the video link to a teller for personalized service represents perhaps the biggest innovation in automated banking machines since they first hit the Canadian market in the mid-1980s.
“The ITM can do pretty much anything you can do when you come into a branch,” said Kevin McKnight, CEO of Noventis. “If you wanted to take out an odd amount, like $108.50, you can do that. If you needed a larger dollar amount that was beyond your (daily) limit, you could use (the ITM).”
“If you forgot your debit card at home and needed cash, you can go to the ITM with your driver’s licence, scan your ID, have it verified and you’d have access to your accounts.”
The ITM technology will enable credit unions to offer more services and be more flexible as organizations, said Kim Robinson, vice-president of payments and technology services at the Credit Union Central of Manitoba, which oversees the province’s financial co-operatives.
“I think of them as a branch in a box,” she said. “You can talk to the representative, discuss a loan, fill out the application, sign it and put it back in the machine. They’re very interactive.”
The technology should also make credit unions more efficient. For example, the video teller could theoretically work out of any location or a home office and wouldn’t require the same overhead costs associated with having a branch open.
‘The ITM can do pretty much anything you can do when you come into a branch’
— CEO of Noventis Kevin McKnight
McKnight said Noventis chose to expand to Selkirk because it’s a growing community with plenty of development going on. It’s also in close proximity to the rest of its branches in the Interlake region.
“A lot of people go to Selkirk as a service centre from the Interlake area,” he said.
The ITM is enabling Noventis to take a slightly smaller footprint with this new branch — about 3,000 square feet — than it would ordinarily, McKnight said.
Noventis has $540 million in assets spread out over 22,000 members in communities such as Arbord, Ashern, Eriksdale, Fisher Branch, Gimli, Moosehorn, Riverton and Winnipeg Beach.
Noventis has a significant number of clients in Winnipeg, but McKnight said its board doesn’t have any immediate plans to expand within the Perimeter Highway.
geoff.kirbyson@freepress.mb.ca