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This article was published 7/3/2018 (1130 days ago), so information in it may no longer be current.
PASADENA — The Caliburger chain can’t keep burger flippers employed — they quit too often, it says.
So, the plan is to try something new: a robot that has been programmed to flip hamburgers all day long. Named Flippy, the as-much-as US$100,000 machine is capable of flipping as many as 2,000 burgers a day.
As of Monday, a human at Caliburger’s restaurant is making the burger patties, seasoning them and then placing them in a tray for the robot. Flippy then pulls them out, places them on the griddle, monitors their temperature, flips them and then takes them off the griddle to cool. They then get placed by a human into buns for customers.
"People see a robot, they hear robot, they assume job replacement," says David Zito, CEO of Miso Robotics, which created Flippy with the Cali Group, the owner of the Pasadena, Calif.-based Caliburger chain. "This isn’t about replacing jobs. This is about a third hand in the kitchen."
Whether it’s burgers, cars or farming, robots are becoming capable of doing jobs that were once staples of employment. In late 2017, a study by the Pew Research Center showed three-quarters of Americans said it is at least "somewhat realistic" that robots and computers will eventually perform most of the jobs currently done by people, and the survey found respondents worried about the fallout, such as income inequality.
Tests by restaurants using robots have been mostly viewed as a public-relations stunt. In the San Francisco Bay Area, the Zume Pizza chain uses a pizza-making robot to cook the pies while Sally the robot, also in the San Francisco area, makes your salad.
If the robots do take off, they raise the prospect of sapping — or at least shaking up — one of the high-growth areas of employment.
But fast-food workers have been pushing for higher wages — and some big chains, facing high turnover and voter mandates, have complied.
"People who work in fast food aren’t scared of robots — what’s really scary is getting paid so little we need food stamps and public assistance to take care of our families," said Rosalyn King, a McDonald’s worker from Detroit who is active in the union-backed "Fight for $15" movement.
For the Caliburger chain, which advertises US$3.99 "Southern California-style" hamburgers, keeping employees in the kitchen is the most difficult aspect.
"We train them, they work on the grill, they realize it’s not fun... and so they leave and drive Ubers," Cali Group CEO John Miller said.
Miller hopes the robot can turn that around. From Pasadena, he’s looking to bring Flippy to his restaurants in Seattle; Washington, D.C.; and Baltimore and Annapolis, Md., later this year.
Miller currently has 50 stores in his chain and says he will eventually get the robot to all of them.
Some 54 per cent of all tasks associated with fast-food restaurants are poised to be automated, McKinsey Global Institute says.
At a recent test run of Flippy for media, the robot flipped with ease, but when it took the burgers off the griddle to cool on the tray, several didn’t make it all the way and fell off the tray. Zito said those were learning pains that would be fixed.
The robots gets direction from thermal imaging and camera vision to get direction on when to flip the burger and eventually remove it.
Flippy will most certainly take jobs away, says Julie Carpenter, a research fellow with the Ethics and Emerging Sciences Group at California Polytechnic State University at San Luis Obispo, Calif. But she doesn’t see fast food going 100 per cent robotic. Restaurants will still need cashiers, people to open and close up, and for other tasks.
As for reception from the public, "people might think it’s cool, or (be) angry, that machines are taking over," she says.
Christian Warren, who owns the Melody Bar & Grill in Westchester, Calif., is skeptical his client base would go for a robot burger flipper. "Many of my customers have specific needs... they want a burger well done, or medium," he says.
For now, Flippy can only make burgers one way, but that will be adapted in the future to cook menu items to order, its maker says.
Another issue is the price tag. The robot’s cost starts at US$60,000, and it’s US$100,000 for the Flippy that also cleans the grill. Warren says it would take him "years" to recoup the US$100,000 cost of the robot. "Eventually, you’ll save on labour, but it will take a long time to get there."
— USA Today