Search Results
Please review each article prior to use: grade-level applicability and curricular alignment might not be obvious from the headline alone.
Longtime chefs honoured for nutritious, delicious school cuisine for only $4 a plate
4 minute read Preview Monday, May. 4, 2026Structured approach needed with tech
4 minute read Monday, May. 4, 2026Families need our help and support. Technology has done many things to better our world; from life-saving medical advances to connecting people across the world to efficiencies in our everyday lives.
Study probes experiences of Indigenous grads
4 minute read Preview Monday, May. 4, 2026Hopes rise for reuse of heritage buildings
5 minute read Preview Sunday, May. 3, 2026Tribes sue to halt exploratory drilling in Black Hills near sacred ceremonial site
5 minute read Preview Tuesday, May. 5, 2026Feds, province urge court to toss ’60s Scoop lawsuits
5 minute read Preview Sunday, May. 3, 2026A suspected outbreak of the rare hantavirus on a cruise ship in the Atlantic kills 3 people
4 minute read Preview Monday, May. 25, 2026RRC Polytech program cuts take bite out of hospitality, tourism sector
4 minute read Preview Saturday, May. 2, 2026Winnipeg, U.K. economic experts team up to better understand poverty trap
5 minute read Preview Saturday, May. 2, 2026More time at work is not always more productive work
5 minute read Preview Saturday, May. 2, 2026Seeding clock ticks loudly on Prairie fields
4 minute read Preview Saturday, May. 2, 2026Empower youth by giving them tools to stay safe online
5 minute read Preview Saturday, May. 2, 2026Water feature: 113-year-old St. B tower to be saved
3 minute read Preview Saturday, May. 2, 2026Lessons learned as customer experience judge
4 minute read Saturday, May. 2, 2026For the fifth consecutive year, I will serve as a judge for the Customer Centricity World Series Awards. The role gives me a unique opportunity to review customer experience programs from organizations around the world across multiple industries.
It is truly an honour to be selected. More importantly, it provides me with unparalleled access to how successful organizations deliberately create experiences that build trust, loyalty and repeat business.
One insight continues to stand out: the most successful organizations do not treat customer experience as a recovery system, they treat it as a value-delivery system.
This distinction matters because I see too many companies still approaching customer experience as only important after a customer is frustrated. A complaint emerges, a delivery is missed or a problem escalates. Resources are then mobilized to “save” the customer relationship.