CBSA self-service kiosks outage causing delays at customs in some airports

By: The Canadian Press Posted: Last Modified:

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Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

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Hey there, time traveller!
This article was published 28/09/2025 (377 days ago), so information in it may no longer be current.

Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

The agency says in a social media post Sunday evening that they’re in the process of fixing the issue.

One customer on a WestJet flight took to social media, saying they were sitting on one of the airline’s planes for over an hour after landing at Toronto Pearson International Airport. 

A Canada Border Services Agency (CBSA) marked cruiser is seen at the CBSA Lansdowne Port of Entry in Lansdowne, Ont., on Wednesday, Feb. 12, 2025. THE CANADIAN PRESS/Spencer Colby
A Canada Border Services Agency (CBSA) marked cruiser is seen at the CBSA Lansdowne Port of Entry in Lansdowne, Ont., on Wednesday, Feb. 12, 2025. THE CANADIAN PRESS/Spencer Colby

WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto are at full capacity and the airport has paused deplaning until space is available.

The Pearson airport warned passengers about longer-than-usual wait times at customs due to service interruption at passport kiosks at Terminals 1 and 3.

Minister of Transport Steven MacKinnon says the government is closely monitoring the issue and urges travellers to check their flight status on the airline’s website before going to the airport.

Montreal’s Trudeau International Airport and Calgary International Airport confirmed they’re also experiencing the outage.

This report by The Canadian Press was first published Sept. 29, 2025.

Note to readers:CORRECTS typo in graph 6

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Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.

The agency says in a social media post Sunday evening that they're in the process of fixing the issue.

One customer on a WestJet flight took to social media, saying they were sitting on one of the airline's planes for over an hour after landing at Toronto Pearson International Airport. 

WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto are at full capacity and the airport has paused deplaning until space is available.

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