Building trust key as companies pivot to chatbots for customer service: experts

TORONTO - Mohammed Halabi has spent countless hours negotiating with customer service agents over the past 20 years.

Halabi is the director of MyBillsAreHigh.com, a company that finds savings on telecom and internet costs for both businesses and individuals. That means seeking out the best deals to fit clients' circumstances, plus taking the lead when problems arise requiring the attention of their provider.

These days, there's just one problem. He can't seem to get anyone on the phone.

"I've never seen customer service this bad," said Halabi.

Freeze! Police ice cream trucks seek to portray officers in a positive light

NORWICH, Conn. (AP) — The puns are plentiful as police departments around the country buy their own ice cream trucks and roll into neighborhoods to hand out frozen treats for free.

“Copsicle Patrol” is written on the one in Danbury, Connecticut. “Freeze! You have the right to remain frozen,” says another in Pittsfield, Massachusetts. “Let’s Chill Together,” Cleveland’s proclaims. “Frosty Five-O. Get the inside scoop” declares one in Palm Bay, Florida. “To Protect and Soft Serve,” says yet another in Toldedo, Ohio.

Whimsical slogans aside, a growing number of local law enforcement outfits are using the trucks for a serious mission: to have positive interactions with their communities at a time when headlines often feature police brutality and misconduct.

“There is no better way to draw the community to approach the police and let them know that we are approachable, we’re humans as well, than by handing out free ice cream to the kids,” said Lt. Kyle Besse of the Norwich, Connecticut, police department. “The smiles on the kids’ faces are really what make you realize that this is a great community outreach service.”

Health officials declare ‘Queen of Canada’s’ compound a threat to public safety

RICHMOUND - Provincial officials in Saskatchewan say parts of a former school that was serving as a compound for the self-proclaimed "Queen of Canada" and her followers have been declared unfit for human habitation, and the residents have been ordered out.

The Saskatchewan Health Authority says in an email that occupancy of the building in Richmound is prohibited under Section 22 of the Public Health Act, on the basis that the premises is a multi-person residence and is not connected to the municipal sewer system.

The email says an order was issued for anyone who was currently occupying the building to vacate, although it notes the order covers the building only, and not trailers on the site.

Police arrested the group's leader, Romana Didulo, property owner Ricky Manz and 14 others on Wednesday in the village west of Regina, after obtaining a search warrant to enter the site.

CP NewsAlert: Ostrich farm wins interim stay of order to cull birds over bird flu

A B.C. ostrich farm fighting to stop a cull of its 400-strong flock over an avian flu outbreak has been granted an interim stay order by the Federal Court of Appeal in Ottawa, delaying the execution of the birds.

Universal Ostrich Farms in Edgewood, B.C., has been attempting to stop the Canadian Food Inspection Agency from destroying the birds since the cull was ordered amid an avian flu outbreak in December that would go on to kill 69 ostriches.

The farm has lost in Federal Court and the Federal Court of Appeal, but on Thursday its lawyer sought another stay on the cull order, filing a series of documents as the farm seeks a hearing in Canada's high court.

In a decision dated Saturday, the Federal Court of Appeal granted an interim stay until the stay motion "is decided on the basis of a full record."

ChatGPT — get away from my em dash

ChatGPT is ruining my life, and I don’t even use it.

Transit analysis shows poorest riders hurt most

It’s an unsettling piece of analysis about a big plan and its impacts on its smallest customers.

Looking at the recent changes in Winnipeg Transit routes and stops, a Free Press/Narwal review showed that Transit’s massive new route plan took stops and route coverage from poorer areas of the city, areas that depend on transit more than outlying regions of the city.

At the same time, outlying parts of the city — which use Transit less — saw growth.

“The old system’s 87 routes and 5,100 bus stops have been stripped down to 71 routes and about 3,800 stops. Despite adding a few hundred new stop locations, particularly in fast-growing neighbourhoods along the city’s outskirts, Winnipeg Transit ultimately cut a quarter of the locations where passengers can board a bus.

Gaza as a twisted real estate opportunity

A motley band of greedy fantasists got together at the White House a week ago (Aug. 27) and came up with a cunning plan to bring peace to the Middle East while lining their own pockets at the same time. It was “leaked” within days, as it was clearly meant to be, and since then the sound of outraged clucking has been loud in the land.

It is “a Trumpian get-rich-quick scheme reliant on war crimes, AI and tourism,” wrote the Israeli daily Ha’aretz.

“It’s a textbook case of international crimes on an unimaginable scale: forcible population transfer, demographic engineering and collective punishment,” said Duncan Grant, head of Swiss-based human rights group Trial International.

“It’s insane,” said H.A. Hellyer of the Royal United Services Institute. They are right, so far as they go — but they only know the half of it. The other half is that this is an insane crime that could actually happen.

Deadly attack renews calls to fix cellular gaps in, around Hollow Water

A mass stabbing and head-on crash that killed two people, including a suspect, and injured eight has renewed concerns about cellular coverage gaps in and around Hollow Water First Nation.

Residents said there is no cellphone service in Hollow Water and some surrounding areas, leaving people vulnerable if they’re in a location or circumstance where there’s no other way to call 911 or an emergency service directly.

“I don’t get any service in Hollow Water. It’s difficult to communicate,” said Brook Monkman, who lives south of the First Nation near Lake Winnipeg.

Monkman said he was driving on a road about 40 kilometres north of Hollow Water in 2023 when he came upon a crash that killed a mother and young son, and left a father and young daughter seriously injured.

Hollow Water stabbing victim tries to process tragedy as community mourns

HOLLOW WATER FIRST NATION — Michael Raven barely closed his eyes Thursday night.

“I can still see it,” he said, hours after the unimaginable act shook the quiet, remote community of Hollow Water First Nation, about 185 kilometres northeast of Winnipeg.

Raven was one of eight people attacked during a stabbing spree that claimed the life of 18-year-old Marina Simard. Her brother, 26-year-old Tyrone Simard, was identified as the suspect. He later died after crashing head-on into an RCMP cruiser south of the community on Highway 304.

Raven, 60, had been rushed by ambulance to Winnipeg’s Health Sciences Centre in the early morning hours. By the afternoon, he was back in Hollow Water, sitting on a bed in a spare room at his sister-in-law’s house — right next door to his own home, which remained sealed off and guarded by a Commissionaires officer.

Winnipeg independent music magazine Stylus set to fold

The future of Stylus Magazine, Winnipeg’s flagship indie music publication, is in jeopardy.

Offhand insult in 2003 gave rise to the Banjo Bowl — one of CFL's most-colourful and enduring rivalries

It was the verbal shot heard ’round the world. Or at least, across a pair of Prairie provinces.

Canadian Football League fans in Manitoba and Saskatchewan are well familiar with the origin of the Banjo Bowl, the annual tilt that pits the host Winnipeg Blue Bombers against their principal rival, the Saskatchewan Roughriders.

Followers of both teams can tell you that the match evolved out of a comment uttered by former Bombers placekicker Troy Westwood in September 2003, when he sarcastically referred to Saskatchewaners (Saskatchewanites? Saskatchewians?) as “banjo-picking inbreds.”

Then, how he doubled down on that jibe a few weeks later when, at a scheduled news conference, he told members of the media that he had misspoken, as “the vast majority of the people in Saskatchewan have no idea how to play the banjo.” (For the record, Westwood’s mom was born in the Land of the Living Skies, and his aunts and grandmother were living there when he was spouting off.)

Family of student killed in encounter with police threatens civil lawsuit

The family of a U of M student who was shot and killed by a police officer say they’re considering further legal action after an external review cleared the officer.

Ryan Reynolds suggests swapping phones with a MAGA supporter, checking out their algorithm

TORONTO - Ryan Reynolds says mounting tensions between Canada and the U.S. haven't changed anything for him as a Canuck in Hollywood.

The "Deadpool" star preached unity during an onstage conversation at the Toronto International Film Festival, when chief programming officer Anita Lee asked him what it was like being a Canadian in Los Angeles during this "elbows up" era of increased nationalism.

In a nearly five-minute answer to the question, Reynolds said he's always held Canadian values, including conflict resolution, and he seeks "to learn, rather than win."

Reynolds is at TIFF to promote the new documentary "John Candy: I Like Me," which he produced.

Collective encourages BIPOC networking

It’s a warm weekday morning and Saintuary Café is filled with strangers chatting about their work and passion projects over lattes and croissants.

This has become a regular scene for the co-working café club hosted by the Value Able, a growing grassroots community designed to help BIPOC (Black, Indigenous and people of colour) creatives in Winnipeg meet and collaborate.

The idea started percolating when founders Star Tactay and Daezerae Gil met at a networking event in February.

Tactay — a marketing professional and software development student from the Philippines — had recently moved to the city from Texas and was looking to meet other people of colour working in creative fields. Gil, a Winnipeg-born photographer, realized she was looking for the same thing.

Gather ’round, folks… it’s bail-reform story time again

By now, it’s a ritual as predictable as a pothole in spring: a high-profile crime occurs, public outrage builds and politicians rush to microphones to demand “bail reform.”

YouTube using creators to enhance broadcast of the NFL game between the Chiefs and the Chargers

Patrick Mahomes, Travis Kelce and Andy Reid’s Kansas City Chiefs face Justin Herbert and Jim Harbaugh’s Los Angeles Chargers in the most accessible game to viewers on Friday night in Brazil.

It’s the first NFL game streamed on YouTube and there will be plenty of unique elements surrounding the broadcast.

The league and YouTube have assembled a lineup of content creators to enhance the viewing experience.

Cam Newton, Brandon Marshall, Derek Carr and Tyrann Mathieu will be part of a pre-game and post-game shows hosted by Kay Adams.

Anthropic to pay authors $1.5 billion to settle lawsuit over pirated books used to train AI chatbots

NEW YORK (AP) — Artificial intelligence company Anthropic has agreed to pay $1.5 billion to settle a class-action lawsuit by book authors who say the company took pirated copies of their works to train its chatbot.

The landmark settlement, if approved by a judge as soon as Monday, could mark a turning point in legal battles between AI companies and the writers, visual artists and other creative professionals who accuse them of copyright infringement.

The company has agreed to pay authors or publishers about $3,000 for each of an estimated 500,000 books covered by the settlement.

“As best as we can tell, it’s the largest copyright recovery ever,” said Justin Nelson, a lawyer for the authors. “It is the first of its kind in the AI era.”

Hydro rejects generator option for evacuated community

The chief of an evacuated northern First Nation that is still without electricity has demanded the provincial and federal governments spend $8 million on a generator so residents can return home, however Manitoba Hydro says the proposal is unrealistic.

Worse-for-wear riverwalk a victim of total neglect

Partway down my well-beaten path from West Broadway to The Forks, I feel a bit like Dorothy navigating Oz. The path ahead is lined with Winnipeg’s version of dancing poppies and flying monkeys: hazards, confrontations and ghostly spectres to which we’ve become perhaps far too accustomed.

First Nations call on Ottawa to crack down on drug traffickers in their communities

OTTAWA - First Nations chiefs voted Friday to call on Ottawa to crack down on the people selling drugs that are claiming lives in their communities.

They're also calling for the Assembly of First Nations to declare a state of emergency spanning all First Nations, and to call for more support from the federal government for treatment and prevention.

Chief Angela Levasseur of Nisichawayasihk Cree Nation said she brought the resolution forward for a vote at the Assembly of First Nations annual general meeting in Winnipeg because the opioid epidemic is killing members of her community.

"In Manitoba and across Canada, fentanyl poisonings are taking lives daily. Our front-line workers and families are doing all they can, but support from federal and provincial governments remains fragmented, underfunded and reactive," Levasseur said.

Attorneys general warn OpenAI and other tech companies to improve chatbot safety

The attorneys general of California and Delaware on Friday warned OpenAI they have “serious concerns” about the safety of its flagship chatbot, ChatGPT, especially for children and teens.

The two state officials, who have unique powers to regulate nonprofits such as OpenAI, sent the letter to the company after a meeting with its legal team earlier this week in Wilmington, Delaware.

California AG Rob Bonta and Delaware AG Kathleen Jennings have spent months reviewing OpenAI's plans to restructure its business, with an eye on “ensuring rigorous and robust oversight of OpenAI’s safety mission.”

But they said they were concerned by “deeply troubling reports of dangerous interactions between" chatbots and their users, including the "heartbreaking death by suicide of one young Californian after he had prolonged interactions with an OpenAI chatbot, as well as a similarly disturbing murder-suicide in Connecticut. Whatever safeguards were in place did not work.”